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Article #251

Re: Urgent help wanted : HP DeskJet 500C printer

#251
From: Denis Beauregard
Date: Thu, 06 Aug 1992 03:34
65 lines
3460 bytes
The problem is corrected.  I repost the problem with the solution.
I forgot to append the solution in previous posting!!!

In article <BsHp86.KsJ@ireq.hydro.qc.ca> beaurega@ireq.hydro.qc.ca (Denis Beauregard) writes:
> 
>I usually print with the Black ink cartridge.  But, I printed in
>Color a lot of pictures 2 days ago.  Today, I decided to print
>something in Black and put the previous black cartridge.  From that
>moment, the Print Cartridge Lite (PCL) continously blinks to indicate
>a wrong cartridge.  I changed the setting in Windows for the Black
>cartridge.  PCL still blinking.  I put back the color cartridge.
>Still blinking.  etc.  I exited Windows and tried to print
>from DOS prompt.  No printing.
> 
>If I depress the reset button, the cartridge reaches its place.
>But, the printer is not printing.  
> 
>Whenever I depress the cartridge button, the cartridge is moved from 
>the center toward its location.  But, it stops, wait something, and
>goes back to the center.  Looks like there is something that tells
>the printer that the cartridge is not recognized.  
> 
> 
>I cleaned the cartridge.  I tried the clean button.  I brushed
>the electrical contact.  Nothing worked.
> 
>What can I do for an immediate repair?
> 
>Denis who is in a very bad position...
> 
> 
>-- 
>  \_\    Denis Beauregard  *  internet:beaurega@ireq.hydro.qc.ca
> /   \   Genealogiste officiel : Beauregard/Jarret/Jarest/Vincent
>J   __>  Barthelemy Jarret (1471) -> Andre Jarret, sieur de Beauregard (1665)
>\_.-===   -> Denis Beauregard (1992)                  Opinions ? Et pis non !

First of all, thanks to every body for various hints.  I finally take
my day off and go back to the store (I needed anyway some new cartridge).

The problem was double:

1- Black cartridge became defective at the moment it was re-installed.
Despite clean-up, it was not working anymore.  Cure : always keep
a few old cartridge, just in case, for testing.

2- By being defective, the black cartridge let some ink dropped on contacts.
This made the color cartridge was not working too.  Cure : clean-up
every thing you could with the appropriate material like a non-shaggy
towel.  And always try a 3rd cartridge if 2 are not working.

BTW, the store replaced the black cartridge at no charge.  HOWEVER, when I
opened the box, it was clear some ink was sparsed into the carrying housing.
Also, when I re-installed the black cartridge the 1st time, there was an
ink deposit.  So, I presume it is a weak point of the system : ink will
leave the cartridge too easily.

Thanks again to netters (I got a lot of emails : looks like the
500C is very popular).

-- 
  \_\    Denis Beauregard  *  internet:beaurega@ireq.hydro.qc.ca
 /   \   Genealogiste officiel : Beauregard/Jarret/Jarest/Vincent
J   __>  Barthelemy Jarret (1471) -> Andre Jarret, sieur de Beauregard (1665)
\_.-===   -> Denis Beauregard (1992)                  Opinions ? Et pis non !
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Path: arc1-ca.pugleaf.net!sparky!uunet!bonnie.concordia.ca!hobbit.ireq.hydro.qc.ca!beaurega
From: beaurega@ireq.hydro.qc.ca (Denis Beauregard)
Newsgroups: comp.os.msdos.programmer
Subject: Re: Urgent help wanted : HP DeskJet 500C printer
Message-ID: <BsJLxq.8A9@ireq.hydro.qc.ca>
Date: 6 Aug 92 03:34:38 GMT
References: <BsHp86.KsJ@ireq.hydro.qc.ca>
Sender: news@ireq.hydro.qc.ca (Netnews Admin)
Organization: Institut de recherche d'Hydro-Quebec, Varennes, Canada
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