🚀 go-pugleaf

In article <1991Feb20.130922.11605@DRD.Com> tdh@DRD.Com (Tom Haynes) writes:
>The thing that I liked about Borland is that they learn from their
>mistakes.   If you recall, the upgrade from TC 2.0 Professional to
>TC++ 1.0 Professional did not include the Assembler manual.  They
>said that it hadn't changed that much, and you could use the other
>one.  By not sending the new manual, they were able to offer the
>upgrade at such a low price.
>
>They caught alot of flack on this.  I really didn't like it when
>they offered upgrades to people with other compiliers for the
>same price I paid.  Did they not get the Assembler manual?
>
>Anyway, when I called for my upgrade, I asked them if I got all
>the manuals, and the customer service rep said "Yes, we learned 
>our lesson."  See if Microsoft does this for you.

Actually, Borland announced that it was NOT offering TC++ 1.0 as an upgrade to
TC 2.0 owners.  Instead, it would offer TC 2.0 owners a special price.  It
Borland's mind, the path from TC to TC++ was NOT an upgrade, but the purchase
of entirely new product.  So the special price to TC 2.0 owners was for the
purchase of the entire TC++ package.

Now, if you owned TC Professional and wanted to buy TC++ Professional, then
the offer here got a little muddy.  Most thought that they were being offered
a special price to purchase the entire new TC++ Professional package.
However, Borland viewed the debugger and assembler components as upgrades,
while the TC++ component was not.  The only problem is that they did not tell
anyone until people started complaining that the package arrived with two
manuals missing.

Borland even confused its own people over this.  Very shortly after TC++ 1.0
shipped, Borland saw the light and established a policy to ship the missing
manuals to any TC++ 1.0 Professional special price purchaser who complained
about not getting a complete package.
-- 
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Kevin Gallagher        kgallagh@digi.lonestar.org OR ...!uunet!digi!kgallagh
DSC Communications Corporation   Addr: MS 152, 1000 Coit Rd, Plano, TX 75075
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