🚀 go-pugleaf

wdrdjh@thor.cf.ac.uk (Dr D J Harvey 92) writes:
>BTW, is support generally available over Internet (cheaper than CI$), or
>do you two just drop in on this newsgroup occaisionally?

No, unfortunately technical support is not available over the
Internet. I'm in R&D and Dave is in QA, so we can both respond to
floods of e-mail by saying that we don't do support. If tech support
people showed up here, they might have a harder time fending off the
crowds. Besides, I would expect that someone whose job is to provide
tech support would not be inclined to spend their spare time doing
more of it.

As far as official tech support goes, our staff is more than fully
loaded offering it by telephone and on Compuserve, BIX and Genie, and
I don't think that management will consider adding support on Internet
a higher priority than a bunch of other projects that are in progress
to improve service on those other channels. I am, however, pushing for
more automated Internet support, such as better accessibility to files
and information via anonymous ftp and e-mail servers. There are lots
of logistic details to take care of, but we should be able to make
steady progress.

We do have people in Customer Service who accept e-mail for questions
about product info, prices, etc., and customer-support@borland.com
will reach them. Also, bug reports can be sent to bugs@borland.com
where they will be checked by QA and submitted to R&D to be fixed, as
long as the bug report is detailed enough that the bug can be
reproduced over here, and with the understanding that bugs@borland.com
is not a tech support address and will not confirm bugs or provide
fixes or workarounds. That's a compromise I set up to streamline the
process of getting bugs fixed sooner in future patches, maintenance
releases or versions of the products.

 -- sidney markowitz <sidney@borland.com>