Article View: comp.os.msdos.programmer
Article #4958Lotus is a hack
From: Craig Nelson
Date: Fri, 01 Mar 1991 18:21
Date: Fri, 01 Mar 1991 18:21
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1552 bytes
Anyone out there recently put through the hassle of giving feeble attempts of customer service by Lotus Corp. ? Well I have. Imagine this. A registered owner of Lotus 123 2.2 calls their "product support hotline" to find out why their "generic laser printer" driver isn't working on my new Panasonic KX-P4420. I'm greeted with the "please hold" recording we're all used to hearing from software development companies. Then, just when I thought progress was being made a "lady" came on the phone to inform me that Lotus provides a 900 number for product "support". Great. Anyone out there care to let Lotus know my wallet needs more support than their 900 number ? I don't feel like shelling out $ 2.00/min to be put on hold all over again. Besides that, once I do get through their going to tell me it's a problem with either the printer or the user. By the way, guess what Lotus charges non-registered users for their "product support" ? Thats right, $ 2.00/min. Same charge whether you purchase the software or not. Moral: Buying Lotus, Stealing Lotus, Whats the difference ? Craig (mwizard@eecs.ee.pdx.edu)
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arc1-ca.pugleaf.net!utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!lll-winken!uunet!zephyr.ens.tek.com!tektronix!pdxgate!eecs!mwizardShow Full Headers
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!lll-winken!uunet!zephyr.ens.tek.com!tektronix!pdxgate!eecs!mwizard From: mwizard@eecs.cs.pdx.edu (Craig Nelson) Newsgroups: comp.os.msdos.programmer Subject: Lotus is a hack Summary: Get the wallet out Keywords: Lotus Message-ID: <1823@pdxgate.UUCP> Date: 1 Mar 91 18:21:33 GMT Sender: news@pdxgate.UUCP Lines: 20