🚀 go-pugleaf

In article <1dj8itINN6ru@matt.ksu.ksu.edu> danodom@matt.ksu.ksu.edu (Dan Odom) writes:
>roger@hpnmdla.sr.hp.com (Roger Petersen) writes:
>>I once sent e-mail to postmaster@microsoft.com, 
>>asking if they had an on-line e-mail support address,
>>or even customer feedback address.
>>Postmaster@microsoft.com said that they didn't.
>>Progressive?  Not.
>
>I've found another corporation that behaves this way: Borland.
>If you send mail to customer-support@borland.com, they send you
>a message saying that they don't offer support on the Internet and
>you'll have to ask them on Compu$erve.  What a rip!

Does anyone know of microcomputer software companies that do
provide product/technical support via internet?

Back when I was in product support [MS-DOS/Windows, didja guess?] 
part of why internet support suggestions where shot down was that
'not as many users there as compuserve' and 'no one else does, so
we don't have to'. 

BTW: Yes, I was on the MS-DOS 900 line ($2/min or $20/call); no
it is NOT programming support; NO the $ microsoft gets from that
doesn't begin to cover the cost of offering it (after AT&T and
federal, state and local taxes are taken out, microsoft gets about
$1/minute).

-jen
not speaking for microsoft in any way, shape or form.