🚀 go-pugleaf

Sander Plomp wrote:
> 

> We have to cut the Sylvan/Drake some slack here. They cannot retest
> everyone who thinks the test machines weren't as fast as their
> "Pentium 166 MHz with all extras" at home. But 10 minutes waiting time
> is ridiculous. Lockups that prevent you from completing the test are
> unacceptable.

  I see no reason to cut Sylvan any slack. At $85 a test the customer
  should receive what they pay for. There is no reason except greed
  to contine testing when the test admin is aware of the fact that
  the previous test has failed and the server console is full of error
  messages. I do not think anybody expects the test to be
  as fast as a P5-166, but it is reasonable to expect a test that   
  simulates a utility like NW Admin to function in a mannor much like 
  the real thing. The NW Admin on my Update exam was nothing like the 
  real thing.
  Sure I passed the test. The point is that the test was not fair, and
  a lot of people will fail for that very reason. 
  
  
> You might want to attempt to contact someone higher in hierarchy of
> Sylvan. Most likely, they do have a policy on handling problems with
> test software and hardware, and your site administrator didn't know
> (or care) about it.


  Who should I call?  The site administrator at my Sylvan      
  location is not very concerned. Each time someone fails due to faulty
  equipment he gets to give the test again for another $85.
 
> If there is another test center in your area you can look if they have
> better facilities. Even though we are at the mercy of one testing
> organization, you have a free choice of test center.

  Drake, the other testing center in my area, no longer gives
  the Service and Support or the 3 to 4 Upgrade exams. I was told they
  quit because they had too many problems. 

  My goal here is to try to bring some pressure to bear on these people
  who continue to sell testing services at $85 when they know they have
  equipment problems. I see no reason for a fine product like NetWare
  to associate itself with a weak testing service. Given Microsoft's
  huge push with NT, Novell would be well advised to do everything 
  reasonable to cultivate a positive relationship with their CNEs and 
  CNEs in progress. These people may be the only friends NOVL has 
  left. Allowing unfair testing of CNEs to continue is bound to drive a 
  wedge in this relationship and hurt Novell.  It is past time for Novell
  to take some action on this matter.