Article View: comp.os.os2.misc
Article #14762OS/2 Frequently Asked Questions List Rel. 2.1D (3 of 4)
From: Timothy F. Sipples
Date: Mon, 22 Nov 1993 21:40
Date: Mon, 22 Nov 1993 21:40
1363 lines
60366 bytes
60366 bytes
Archive-name: os2-faq/user/part3
Version: 2.1D
[Part 3 of 4]
0001 Debug exception
0002 Non Maskable Interrupt (usually memory parity error)
0003 Breakpoint (one byte INT 3 instruction)
0004 Overflow
0005 Bounds check (BOUND instruction)
0006 Invalid opcode
0007 Coprocessor not available
0008 Double fault
0009 (Reserved)
000A Invalid TSS
000B Segment not present
000C Stack exception
000D General protection
000E Page fault
000F (Reserved)
0010 Coprocessor error
0011-001F (Reserved)
0020-00FF Available for external interrupts via INTR pin
o For the technically advanced user who wishes to install a secondary
diskette controller (provided it uses a separate DMA channel, IRQ, and I/O
address), the following parameters are available for the
BASEDEV=IBM1FLPY.ADD line in CONFIG.SYS:
Parameter Description
/MCA Load on Microchannel machine
/A:x Adapter ID (where x is 0 or 1)
/IRQ:x Interrupt level (where x is a number)
/DMA:x DMA channel (where x is a number)
/P:hhhh Controller I/O address (hhhh)
/U:x Drive number (where x is 0 to 3)
/F:ccc Drive capacity (where ccc is 360KB to 2.88MB)
/CL:tttt Changeline type (where tttt is NONE, AT, or PS2)
/SPEC:hh Controller specify bytes (hh)
Example:
BASEDEV=IBM1FLPY.ADD /A:0 /DMA:3 /IRQ:10 /P:370 /U:0 /F:360KB
Related information:
(2.1) Hardware Requirements
(2.2) SuperVGA Support
(3.2) Shareware and Freeware Sources
(4.6) Corrective Service Diskettes
(4.10) Problem Report Form
(4.2) Installing from Drive B
I can't install OS/2 2.1 from Drive B. What's wrong?
IBM OS/2 2.1 can only be installed starting from Drive A, like DOS (unless
your BIOS supports booting from Drive B). After booting from Drive A, OS/2
can then be copied from CD-ROM or across a network. (For more information
on installation across a network, see Remote Installation and Maintenance,
IBM Publication No. GG24-3780. Related publications include Automated
Installation for CID Enabled OS/2 2.0, IBM Pub. No. GG24-3783, and
Automated Installation for CID Enabled Extended Services, LAN Server 3.0 and
Network Transport Services/2, IBM Pub. No. GG24-3781.) If you have the
wrong disk size go back to your dealer and obtain the correct media.
Otherwise you could open your machine and swap floppy drive cable
connectors, use your system's setup utility to set the new CMOS parameters,
and then install OS/2 from the "new" Drive A. Sometimes the floppy drive
cable connectors will not be the same. If so you can obtain an adapter
plug.
You may also use IBM's twin "bootstrap" diskette images [See (3.2) Shareware
and Freeware Sources and download INS21L.ZIP if your diskette labels are
blue or INS21M.ZIP if your diskette labels are salmon] to boot from a 5.25
inch Drive A and install using 3.5 inch OS/2 diskettes inserted into Drive
B. This procedure should only be used if absolutely necessary.
Related information:
(3.2) Shareware and Freeware Sources
(4.1) Installation
(4.3) Hard Disk Partitioning
What is the best way to partition my hard disk for OS/2?
There is no single best way to partition your hard disk for OS/2. For some
advice on the subject you should consult the IBM OS/2 Installation and
Planning Guide, available for download from (3.2) Shareware and Freeware
Sources, and the OS/2 Installation Guide in the OS/2 package.
It can be useful to place OS/2 by itself in a separate partition of about 40
or 50 MB. If you then elect to experiment with beta releases of OS/2, you
can reformat that particular partition quite easily to erase all old code.
The swap file can be placed on another partition; its location is determined
by the SWAPPATH line in CONFIG.SYS.
Partitioning should be performed by booting the OS/2 Installation Disk.
Executing FDISK from the command line will not allow certain functions to be
performed.
Related information:
(1.5) High Performance File System
(3.2) Shareware and Freeware Sources
(4.4) Starting OS/2 from Diskette (and CHKDSK)
How do I access HPFS partitions on my hard drive without booting from the
hard drive? I'm getting error messages now -- how do I "repair" my hard
disk?
With IBM OS/2 2.1, insert the Installation Diskette, Shutdown (if
necessary), and reboot. When prompted insert Diskette 1 and press ENTER.
When prompted, press ESC. You will be given an OS/2 command line prompt.
From there you can make necessary changes to your hard disk -- an OS/2
character mode text editor on diskette is handy for such changes. (Make
sure you backup CONFIG.SYS before making any changes so that you can easily
revert to the old version should things go wrong.)
You may use this diskette boot method to run CHKDSK on your FAT or HPFS
volumes. After you reach the command line, insert Diskette 2. Do not log to
another drive. Type CHKDSK X: /F to repair most kinds of damage to your
hard disk, replacing X with the appropriate drive letter. OS/2 CHKDSK will
also mark your hard disk as accessible, if possible, should OS/2 "lock it
out" for some reason. It will also allow Workplace Shell drive objects to
open properly if they are not functioning correctly. Repeat twice for each
drive letter you wish to check and/or repair.
"Errors" may be reported by CHKDSK if OS/2 was booted from the hard disk.
These "errors" are normal. Since the hard drive is in use by OS/2 itself
(and files are open) CHKDSK is unable to accurately report errors.
The best way to avoid the need to perform CHKDSK is to always select Refresh
then Shutdown. Click on the Workplace Shell desktop background using mouse
button two to bring up the appropriate menu. Also, avoid manipulating
OS/2-related files when using native DOS. Finally, enable autochecking for
all your hard disk volumes. For HPFS volumes use the /AUTOCHECK parameter
in the IFS=...HPFS line in your CONFIG.SYS. For FAT volumes use the AC
parameter in the DISKCACHE line of your CONFIG.SYS. See the online Command
Reference for details.
Several utilities [including BOOTOS2; See (3.2) Shareware and Freeware
Sources] can create a single, bootable OS/2 diskette (as a convenience).
Preloaded versions of OS/2 2.0 can create a bootable diskette pair from the
Welcome folder. (This step, along with a full BACKUP after a diskette boot,
should be performed immediately upon receipt of any IBM preloaded OS/2 2.0
system.)
Related information:
(1.5) High Performance File System
(3.2) Shareware and Freeware Sources
(4.5) Technical Support
How can I get answers to my OS/2 questions?
If your question is not answered in this List, post a note to the
appropriate Usenet conference: comp.os.os2.apps carries discussions related
to finding or using any application running under OS/2,
comp.os.os2.networking looks at networking issues, comp.os.os2.advocacy
deals with opinions and speculation, comp.os.os2.programmer.porting helps
programmers move applications over to OS/2 from other operating systems and
environments, comp.os.os2.programmer.misc addresses anything else related to
OS/2 programming, comp.os.os2.beta explores beta releases of OS/2,
comp.os.os2.ver1x supports all releases of OS/2 prior to Version 2.0,
comp.os.os2.announce carries important OS/2 announcements, comp.os.os2.bugs
discusses possible bugs found in released versions of the operating system,
comp.os.os2.multimedia fosters conversation about OS/2 multimedia (including
MMPM/2), comp.os.os2.setup offers a place to talk about setup and
installation issues, and comp.os.os2.misc is for any other OS/2-related
discussion. These groups are watched closely by OS/2 experts from IBM.
Also, comp.lang.rexx discusses REXX programming.
Internet Relay Chat (IRC) has a dedicated channel (#os/2) which provides
round-the-clock, real time OS/2 support and information thanks to the
efforts of several volunteers. If you are not familiar with IRC, ask your
system administrator for help.
The latest IBM AIX, RS/6000, and OS/2 related product announcements are now
available via Internet anonymous ftp from ibminet.awdpa.ibm.com
(192.35.233.1) in directory /pub/announcements.
A LISTSERVer distributes its own OS/2 conference by mail; send a single line
message with the word HELP to listserv@cc1.kuleuven.ac.be for full
instructions; or send the same message to listserv@frors12.circe.fr for
information on an unedited mailing list. To subscribe to the Multimedia
Presentation Manager/2 [See (3.6) Multimedia] mailing list, send a single
line message with the phrase SUBSCRIBE MMOS2-L (Your Name) to
mail-server@knex.via.mind.org.
Your local FidoNet BBS may carry OS/2 echo conferences and/or OS2NET. If
not, ask your system operator to join them. CompuServe (FIND OS/2),
Smartnet (an international network of PCBoard BBSes), and Prodigy {{ (JUMP
OS/2 CLUB) }} are also excellent resources.
The IBM PC Co. BBS 's (modem 919-517-0001) message areas, product database,
and PS/2 Assistant file(s) are invaluable resources. Information on the IBM
OS/2 BBS is included in the OS/2 2.1 package. In the United States IBM has
toll free technical support (phone 800-992-4777), an OS/2 Hotline (general
information, orders, upgrades, phone 800-3-IBM-OS2; ask about OS/2
videotapes, T-shirts, and other accessories), the HelpWare Center (phone
800-PS2-2227), a software order line (phone 800-IBM-CALL), and two FAX
information services (phone 800-IBM-4FAX and/or 800-IBM-3395). In Canada
phone IBM Personal Systems Software at 800-465-1234.
OS/2 2.1 developers should contact the IBM Developer Assistance Program
(phone 407-982-6408); membership is free. (You may also join on CompuServe
with GO OS2DAP. {{ IBM's DAP can also be reached by Internet mail at
wwdap@vnet.ibm.com.) }} The OS/2 Developer's Connection CD-ROM, containing
a wide selection of development tools and code, is available from IBM (phone
{{ 800-6-DEVCON to order in the United States; in Canada, phone
800-561-5293; in Europe, phone 45-3-252-6588 or FAX 45-3-252-8203;
elsewhere, phone 61-2-354-7684 or FAX 61-2-354-7766.) }} The OS/2 Device
Driver Source Kit CD-ROM is also now available from IBM, Part No. 71G3703.
To order phone 1-407-982-4239 (FAX 1-407-982-4218) in North America and
Europe, 61-2-354-7684 (FAX 61-2-354-7766) in most of the Far East and
Pacific Rim, 81-3-5563-5897 (FAX 81-3-5563-4957) in Japan, 81-2-528-1548
(FAX 82-2-528-1414) in Korea, or 52-627-1846 (FAX 52-395-7812) in Latin
America.
IBM offers classes worldwide to help in using and programming OS/2 2.1;
phone your local IBM branch office (or the OS/2 Hotline) for more
information. Or contact one of these third party providers of classes and
training materials:
Company Telephone
Acumen People and Productivity 61-3-853-6662
Adaptive Research and Design 305-889-0070
Adar International 212-750-5820
Allied Computer Service Singapore 2948741
AOSI 415-586-3454
Applied Learning 708-369-3000
ATI 310-823-1129
Ron Beauchemin 203-285-5896
Bell and Associates 61-2-953-7619
Broadway and Seymour 800-274-9287
Chapman and Associates 714-831-4442
Charles Hatvany and Associates 617-648-4100
CIE 800-882-3981
Computer Information Associates 708-766-4677
Computer Training Center 901-753-9706
CompuTrainers 212-984-0522
Comsell 404-872-2500
Creative Systems Programming 609-234-1500
David Bernstein Company 206-282-8711
Denenfeld Systems Design 519-396-8088
Descriptor Systems 319-362-3906
Development Technologies 803-790-1234
Edutrends 201-838-6700
Chris Eldridge Pty Ltd. 61-2-016-289-093
Electronic Directions 212-213-6500
Fermier Consulting and Education 817-481-4966
Future Enterprises 202-662-7676
Gateway Technologies Corp. 203-693-1097
Hailey Griffin Corp. 416-475-4200
Huffman and Associates 805-461-1053
Iconisys 805-522-8863
InfoLink Solutions 404-876-1512
Infotec Training Institute 800-282-7990
Instruction Set 617-890-4930
Instructional Systems Co. 212-477-8800
Instructware 800-267-0101
iQ Training Systems 44-71-613-5771
IS International 407-994-4373
JRT Information Services 407-547-0178
Jensen Enterprises 616-429-9599
Kee Systems 301-880-0880
Kemtex Services 212-661-5770
Knowhow Solutions 61-2-955-9592
Dr. Michael S. Kogan 904-246-8341
Logical Operations 716-482-7700
Management Technology Education 61-2-261-5555
61-3-629-5811
61-7-840-9248
61-8-231-3048
61-9-324-1142
Mannix Enterprises 914-229-8109
Mentor Technologies 614-265-3170
Microtransfer 44-869-50340
Minasi and Company 703-276-8940
Object Management Laboratory 818-879-9620
One on One Computer Training 708-628-0500
One Up Corp. 214-620-1123
PC Dialogs 212-663-3459
PC Etcetera 212-736-5870
PCLC 212-953-9800
Professional Development Assoc. Singapore 2272883
Pinnacle Technology 918-455-2520
Productivity Point International 800-848-0980
Productivity Solutions 215-631-5685
Professional Development Assoc. 44-71-706-3744
Progressive Software Technologies 303-932-2051
QED Information Sciences 800-343-4848
Rockey and Assoc. 215-640-4880
SCS Computer Consulting 718-321-1572
Kenneth E. Sanger 914-948-8496
SE International 407-241-3428
Sims Software Technology 415-731-2222
Software Education Corp. 908-946-0606
Software Paradise 44-222-887521
Soza & Company 703-560-9477
Stratemm Pacific Ltd. New Zealand 07-578-5100
Testek 207-539-8825
Touchstone Systems Group 312-263-1444
User View 612-331-7212
ViaGrafix U.S. 918-825-6700
VisGrafix Australia 61-9-417-3178
Wave Technologies Training 214-650-9283
William H. Zack & Assoc. 203-255-2979
Worthman & Assoc. 303-290-9700
For a free copy of the IBM IV League catalog (with OS/2 books, videotapes,
and other support materials), phone 800-342-6672. For more information on
the IBM IV (Independent Vendor) League, an organization of individuals and
companies who develop and market products and services that support OS/2,
call 203-262-3769 or 203-262-3776. You may also dial the IV League BBS at
203-380-8264.
If you need to reach any individual at IBM, but you do not know that
person's direct telephone number, call the IBM Switchboard at 800-IBM-3333.
If you need to send electronic mail to any IBM employee who is reachable via
the Internet, but you do not know that employee's address, try sending a
message to nic@vnet.ibm.com with a Subject line that reads whois Smith, John
(replacing Smith, John with the last name and first name of the person you
are trying to reach). Leave the body of the message empty.
See (4.9) Books and Magazines for information on OS/2 publications. Any of
the regular DOS or Windows resources (e.g. books, magazines,
shareware/freeware sources) will be useful since both environments come with
OS/2 2.1.
Related information:
(1.3) DOS and Windows Compatibility
(3.2) Shareware and Freeware Sources
(3.6) Multimedia
(4.8) User Groups
(4.9) Books and Magazines
(4.10) Problem Report Form
(4.6) Corrective Service Diskettes
What are CSDs, how do I tell which I have, and where do I get them?
CSDs are Corrective Service Diskettes, or bug fixes (Service Paks),
periodically issued by IBM. The OS/2 CSD level number may be obtained using
the command SYSLEVEL from an OS/2 command line prompt. CSDs are cumulative,
i.e. only the most recent CSD is required to bring a system up from any
previous CSD level. However, CSDs only apply within a major version number.
For example, an upgrade, not a CSD, would bring OS/2 Version 2.0 up to
Version 2.1. Note also that each national language (e.g. French, U.K.
English) uses a distinct CSD.
{{ CSDs may be ordered by phoning 800-494-3044. Customers with IBM customer
numbers (usually large sites) should order through IBMLink. }} Outside the
United States, ask an authorized IBM dealer or representative for the CSD.
CSDs may also be downloaded from the IBM PC Co. BBS (modem 919-517-0001),
CompuServe (FIND OS/2), or from (3.2) Shareware and Freeware Sources. And
CSDs may be ordered through IBM's OS/2 BBS.
The latest, current OS/2 2.1 CSD level will be listed in this List and in
the PS/2 Assistant files. At present there is no Service Pak for OS/2 2.1.
{{ A second Service Pak, Level XR06100, has been released for OS/2 2.0. }}
Related information:
(3.2) Shareware and Freeware Sources
(4.7) Online Services
Which online services support OS/2, and how do I join?
IBM's official non-IBM online service for OS/2 user and developer support is
CompuServe (FIND OS/2). In the United States you can obtain a free
introductory CompuServe membership by calling 800-524-3388 and asking for
Representative 239.
IBM maintains an unofficial presence on many other networks. For
information on the Internet consult one of the many books describing the
network. One example: The Whole Internet by Ed Krol, O'Reilly & Associates
(phone 707-829-0515), ISBN 1-56592-025-2. Once you start using the Internet
you should peruse the information files posted to the news.answers newsgroup
to familiarize yourself with Internet resources.
The OS/2 Roundtable (Page 1400, Keyword OS2) has opened on GEnie. To
subscribe to GEnie, set your communications software to half duplex and
either 1200 or 2400 bps then have your modem dial 800-638-8369 (800-387-8330
in Canada). Upon connection, type HHH and press RETURN. At the U#= prompt
type SIGNUP and press RETURN, then follow the directions given.
{{ Delphi not only provides full access to the Internet (GO INT), but there
is also a dedicated OS/2 forum (GO CUS 41) available on the service. The
base rate is only $20 for 20 hours of access per month. To sign up for
Delphi's five hour free trial and save the $19 signup fee (if you end up
joining permanently), (1) call 800-695-4002 with your modem; (2) at the
CONNECT message press ENTER a couple times; (3) at the USERNAME prompt type
JOINDELPHI and press ENTER; (4) at the PASSWORD prompt type CUSTOM41 and
press ENTER; (5) follow the instructions to sign up for the service. (Your
five free hours expire at the end of the calendar month you sign up for
Delphi, so you probably will not want to sign up at the end of the month
unless you use the free time right away.) }}
See (3.2) Shareware and Freeware Sources, (4.5) Technical Support, and
(4.11) OS/2 BBSes for information on other online services with high OS/2
content.
Related information:
(3.2) Shareware and Freeware Sources
(4.5) Technical Support
(4.11) OS/2 BBSes
(4.8) User Groups
Are there any OS/2 user groups?
The following OS/2 user groups meet regularly:
Northeast Ohio (Akron) OS/2 User Group
Contact: Garey Smiley (phone 216-630-3565)
{{ Alaska Computer Society, OS/2 SIG
Contact: P.O. Box 240945, Anchorage, AK, 99524 }}
{{ Fox Valley (Appleton, Wisconsin) Tech. Clg. PCUG, OS/2 SIG
Contact: 1825 N. Bluemound Dr., Appleton, WI, 54913 }}
{{ OS/2 User Group for Northern Arizona
Contact: Keith Wood (1448 E. Maricopa, Cottonwood, AZ, 86326) }}
Atlanta OS/2 Users Group
Contact: Robert Cannon (phone 404-908-2121)
{{ Central Texas (Austin) PCUG, OS/2 SIG
Contact: John Dierdorf (8109 Greenslope, Austin, TX, 78759) }}
{{ Styrian OS/2 User Group (Austria)
Contact: Vogelweiderstrasse 6, Graz, 8010 }}
Spanish OS/2 User Group (Barcelona)
Contact: Miguel Cruz (phone 34-1-683-33-75)
Baton Rouge OS/2 Users Group
Contact: David Arbour (phone 504-753-9637)
{{ Bay Area (California) OS/2 User Group
Contact: Guy Scharf (Software Architects, 2163 Jardin Dr., Mountain
View, CA, 94040) }}
{{ Central Jersey (Bayville) PCUG, OS/2 SIG
Contact: Peter Cohen (306 Ryan Ave., Bayville, NJ, 08721) }}
{{ Golden Triangle PC Club, OS/2 SIG (Beaumont, Texas)
Contact: Ira Wilsker (5770 Clint Ln., Beaumont, TX, 77713) }}
{{ Boston Computer Society, OS/2 Users' Group
Contact: Marcia Gulesian (1073 Main St., Concord, MA, 01742) }}
{{ OS/2 Working Group GUIDE (Belgium)
Contact: Karel Van der Haegen, KU Leuven - DTEW, Dekenstraat,
2, Leuven, B-3000 }}
{{ South Florida (Boca Raton) OS/2 User's Group
Contact: Doug Azzarito (2399 NW 30th Rd., Boca Raton, FL, 33431) }}
{{ MIT OS/2 Technical Users' Group (Cambridge, Massachusetts)
Contact: MIT Room 38-591, 77 Mass. Ave., Cambridge, MA, 02139 }}
{{ Champaign-Urbana (Illinois) OS/2 User Group
Contact: Sean Chou (phone 217-367-3424) }}
{{ Channel Islands (California) PC Users' Group, OS/2 Corner
Contact: P.O. Box 1213, Camarillo, CA, 93011 }}
Charlotte (North Carolina) OS/2 Users Group
{{ Contact: Steve Riley (phone 919-469-7261) }}
{{ Chattanooga (Tennessee) OS/2 Users Group
Contact: Steve Harris (TVA MP 3B-C, 1101 Market St.,
Chattanooga, TN, 37401) }}
{{ Assoc. of PC Professionals, OS/2 SIG (Cherry Hill, New Jersey)
Contact: Nick Cvetkovic (808 Richard Rd., Cherry Hill, NJ, 08034) }}
North Suburban Chicago OS/2 User's Group
Contact: James Schmidt (phone 708-317-7405)
Greater Chicago OS/2 User Group
Contact: Lisa Der Mateosian (phone 312-245-6418)
West Suburban Chicago OS/2 User Group
Contact: Dwight Cannon (phone 708-742-0700 ext. 2170)
{{ Christchurch (New Zealand) OS/2 User Group
Contact: P.O. Box 3712, Christchurch, 8001 }}
{{ Team OS/2 Cincinnati Users Group
Contact:Kevin Royalty (11460 Mill Rd., Cincinnati, OH, 45240) }}
{{ Inland Empire OS/2 Users Group (Claremont, California)
Contact: Scot Gould (Keck Sci. Ctr., 925 N. Mills Ave.,
Claremont, CA, 91711) }}
{{ Gateway/2 OS/2 Users Group (Clayton, Missouri)
Contact: John Kelley (P.O. Box 11583, Clayton, MO, 63105) }}
{{ Pinellas IBM PC Users Group, OS/2 SIG (Clearwater, Florida)
Contact: Michael Grogg (1510 Barry St. #J2, Clearwater, FL, 34616) }}
{{ Greater Cleveland PC Users Group, OS/2 SIG
Contact: Charlie Sweet (Society Nat'l Bank, 127 Public Sq.,
Cleveland, OH, 44114) }}
{{ CWRU (Cleveland) OS/2 User Group
Contact: Douglas Bell (2585 Euclid Heights Blvd. #1, Cleveland,
OH, 44104) }}
{{ Space Coast PC Users Group, OS/2 SIG (Cocoa, Florida)
Contact: P.O. Box 369, Cocoa, FL, 32923 }}
{{ Texas A&M OS/2 Users Group (College Sta., Texas)
Contact: Christopher Menegay (Dept. Computer Sci., Texas A&M Univ.,
College Sta., TX, 77843) }}
Old (Colorado Springs) Colorado Inf. Svcs. OS/2 Users Group
Contact: Robert Woeger (phone 719-471-8306)
Mid Missouri (Columbia) OS/2 Users Group
Contact: Woody Sturges (BBS 314-446-0016)
{{ Central Maryland (Columbia) Micro Users Group, OS/2 SIG
Contact: 9337 Angelina Circle, Columbia, MD, 21045 }}
{{ Palmetto PC Club, OS/2 User Group (Columbia, South Carolina)
Contact: Paul Beverly (P.O. Box 10, Columbia, SC, 29202) }}
{{ Columbus (Ohio) Computer Society, OS/2 SIG
Contact: David Jackson (IBM Corp., 140 E. Town St., Columbus,
OH, 43216) }}
Copenhagen OS/2 User Group
Contact: Erik Maaloe (phone 45-33-91-68-06, FAX 45-33-32-03-84)
{{ Dallas/Ft. Worth OS/2 User's Group
Contact: Toby Pennycuff (1211 Wilshire Blvd., Arlington, TX, 76012) }}
{{ Danbury (Connecticut) Area Computer Society, OS/2 SIG
Contact: 12 Noteworthy Dr., Danbury, CT, 06810 }}
{{ Dayton (Ohio) Microcomputer Assoc., OS/2 SIG
Contact: Donald Purnhagen (4030 Backview Ct., Dayton, OH, 45424) }}
Denver OS/2 User's Group
Contact: Ronald Van Iwaarden (BBS 303-744-0373)
{{ Des Moines (Iowa) OS/2 User Group
Contact: Bob Wruck (12824 NW 127th Ct., Des Moines, IA, 50325) }}
{{ Pennsylvania (Dresher) Computer Society, OS/2 SIG
Contact: Bill Wolff (836 Redgate Rd., Dresher, PA, 19025) }}
{{ Southwest Int'l PC Club, OS/2 SIG (El Paso, Texas)
Contact: Andrew Gnoza (P.O. Box 10125, El Paso, TX, 79992) }}
Computer Users of Erie (Pennsylvania) OS/2 SIG
Contact: Tom Kuklinski (phone 814-866-5396)
{{ Delta DOS User's Group, OS/2 SIG (Escanaba, Michigan)
Contact: Dr. John Faughnan (Clg. of Human Med., 2500 7th Ave.
South #120, Escanaba, MI, 49829) }}
{{ Fort Lauderdale (Flordia) Computer Users' Group, SIG-32
Contact: Steve Matus (8461 NW 31st Pl., Sunrise, FL, 33351) }}
Fort Wayne OS/2 Users Group
Contact: Stephen Gutknecht (phone 219-484-0062)
{{ Fresno PC Users Group, OS/2 SIG
Contact: P.O. Box 5987, Fresno, CA, 93755 }}
{{ OS/2 User Group Deutschland
Contact: Heide Davis (PC & PR GmbH, Kolner Strasse 51,
Mechernich-Kommern, D-5353) }}
{{ Hagerstown (Maryland) Computer Club, OS/2 SIG
Contact: Eric Erickson (12 W. Magnolia Ave., Hagerstown, MD, 21742) }}
{{ Atlantic OS/2 Users Group (Halifax)
Contact: Omkar Atwal (IBM Canada Ltd., 1969 Upper Water St.,
11th Flr., Purdy's Wharf II, Halifax, NS, B3J 3R7) }}
{{ Hilton Head Island Computer Club, OS/2 SIG
Contact: Harry Skevington (16 Forest Dr., Hilton Head Island,
SC, 29928) }}
{{ Holland User Group OS/2 (HUGO)
Contact: Paul Van Keep (Lange Kerkdam 113, Wassenaar, BT, 2242) }}
{{ Houston Area League of PC Users, OS/2 SIG
Contact: Odis Wooten (1200 Post Oak #106, Houston, TX, 77056) }}
Indianapolis OS/2 Users Group
Contact: Jay Schultz (phone 317-634-8080)
{{ Kansas City (Missouri) OS/2 User Group
Contact: Dan Cox (phone 913-829-7300) }}
{{ East Tennessee (Knoxville) PC Users Group, OS/2 SIG
Contact: Arnold Sprague (808 Fairfield Dr., Knoxville, TN, 37919) }}
{{ NEPA/2 (Lake Ariel, Pennsylvania)
Contact: R.L. Frank (RR 6, Box 779, Lake Ariel, PA, 18436) }}
{{ Users' PC Organization, OS/2 SIG (Lansing, Michigan)
Contact: P.O. Box 80086, Lansing, MI, 48908 }}
Las Vegas OS/2 User Group
Contact: Karu Karunaratne (phone 702-435-0018, BBS 702-433-5535)
{{ Lincoln (Nebraska) OS/2 Users Group
Contact: Robert Peinado (IBM Corp., 1111 Lincoln Mall, 4th Flr.,
Lincoln, NE, 68508) }}
{{ London (Ontario) OS/2 Users Group
Contact: John Roesner (c/o Links Custom, 1000 Pond Mills Rd., London,
ON, N6N 1A2) }}
{{ Long Beach (California) IBM Users Group, OS/2 SIG
Contact: 4176 Woodruff Ave., Suite 517, Long Beach, CA, 90713 }}
Long Island OS/2 User's Group
Contact: Jeffrey Altman (phone 516-466-5495)
Los Angeles OS/2 Users Group
Contact: Paul Duncanson (phone 805-584-6721)
{{ Greater South Bay PCUG, OS/2 SIG
Contact: Fred Zimble (355 S. Grand Ave., 22nd Flr., Los Angeles,
CA, 90071) }}
{{ Kentucky-Indiana PCUG, OS/2 SIG (Louisville)
Contact: P.O. Box 3564, Louisville, KY, 40201 }}
{{ Madison (Wisconsin) PC User's Group, OS/2 SIG
Contact: P.O. Box 2598, Madison, WI, 53701 }}
{{ Central Florida (Maitland) Computer Society, OS/2 SIG
Contact: P.O. Box 948019, Maitland, FL, 32794 }}
{{ New Hampshire (Marlow) OS/2 User Group
Contact: Frank Richards (P.O. Box 71, Marlow, NH, 03456) }}
{{ Melbourne PC User Group, OS/2 SIG
Contact: 66 Albert Road, 2nd Floor, S. Melbourne, Victoria, 3205 }}
{{ Memphis PC Users Group, OS/2 SIG
Contact: P.O. Box 241756, Memphis, TN, 38124 }}
{{ Miami OS/2 Users Group
Contact: 8780 SW 82nd St., Miami, FL, 33173 }}
{{ Milwaukee Area IBM PCUG, OS/2 SIG
Contact: P.O. Box 2121, Milwaukee, WI, 53201 }}
Minnesota OS/2 User Group
Contact: Marcus Krumpholz (phone 612-869-7956, BBS 612-379-8272)
Montreal OS/2 Users Group
Contact: Gilbert Daigle (phone 514-923-9964)
{{ Music City (Nashville) PC User Group, OS/2 SIG
Contact: Alan Ashendorf (488 Saddle Dr., Nashville, TN, 37221) }}
New England OS/2 User Group
Contact: Dave Pinard (phone 203-954-1872)
{{ Oklahoma City PC Users Group, OS/2 SIG
Contact: P.O. Box 12027, Oklahoma City, OK, 73157 }}
{{ Omaha (Nebraska) OS/2 Users Group
Contact: Finis Cook (IBM Corp., 450 Regency Pkwy., Omaha, NE,
68114) }}
{{ Orange County IBM PCUG, OS/2 SIG
Contact: P.O. Box 1779, Brea, CA, 92622 }}
{{ North Orange County (California) Computer Club, OS/2 SIG
Contact: P.O. Box 3616, Orange, CA, 92665 }}
{{ Central Florida (Orlando) Computer Society, OS/2 SIG
Contact: Bill Vermillion (mail bill@bilver.oau.org) }}
{{ Ottawa (Ontario) OS/2 User Group
Contact: Evan Champion (phone 613-523-6844) }}
{{ Kawartha Computer Club (Peterborough, Ontario), OS/2 SIG
Contact: Neil Eaton (1304 Clonsilla Ave., Peterborough, ON,
K9J 5Z2) }}
{{ Philadelphia Area Computer Society, OS/2 SIG
Contact: Larry Lavins (phone 215-878-9608) }}
{{ Delaware Valley (Philadelphia) OS/2 User Group
Contact: P.O. Box 784, Philadelphia, PA, 19105 }}
Phoenix PC Users' Group, OS/2 SIG
Contact: Bill Schindler (phone 602-222-8511)
{{ Pittsburgh OS/2 User Group
Contact: Nick Vucich (IBM Corp., 4 Allegheny Ctr., 6th Flr.,
Pittsburgh, PA, 15212) }}
{{ Central Wisconsin (Plover) Computer Society, OS/2 SIG
Contact: Joe Mangal (3440 Evergreen Dr. #4, Plover, WI, 54467) }}
{{ Portland (Oregon) PC Users Group, OS/2 SIG
Contact: 921 SW Morrison, Suite 545, Portland, OR, 97205 }}
{{ Utah Valley (Provo) PC User Group, OS/2 SIG
Contact: Neil Wagstaff (P.O. Box 233, Provo, UT, 84606) }}
Triangle (Raleigh, North Carolina) OS/2 User Group
Contact: Steve Gallagher (phone 919-254-5637)
Regina OS/2 User Group
Contact: P. Takis Skagos (3438 Keohan Cr., Regina, SK, S4V 1J5) }}
{{ Richmond (Virginia) PC User's Group, OS/2 SIG
Contact: P.O. Box 17068, Richmond, VA, 23226 }}
{{ Frog Computer Society, OS/2 SIG (Rochester, New York)
Contact: Nick Francesco (321 Executive Office Bldg., Rochester,
NY, 14614) }}
{{ Rockland (New York) PC Users Group, OS/2 SIG
Contact: H. Stanley Smith (9 Chestnut Grove Court, New City, NY,
10956) }}
{{ Russian OS/2 User Group (ROSUG)
Contact: Dr. Levon K. Amdilyan (Proyezd Serova, 4, Znanie Bldg.,
Moscow, 101813) }}
Sacramento OS/2 Users Group
Contact: Charlie Kotan (phone 916-641-4007)
{{ Utah (Salt Lake City) Computer Society, OS/2 SIG
Contact: Bill Harris (P.O. Box 510811, Salt Lake City, UT, 84151) }}
{{ Alamo PC Organization, OS/2 SIG (San Antonio, Texas)
Contact: P.O. Box 65180, San Antonio, TX, 78265 }}
San Diego OS/2 User Group
Contact: Craig Swanson (BBS 619-558-9475)
Bay Area (San Francisco) OS/2 User Group
Contact: Sanford Rockowitz (phone 415-755-3124)
{{ San Jose IBM PC Club, OS/2 SIG
Contact:Chris Martin (F63/099, IBM AdStaR, 555 Bailey Ave., San
Jose, CA, 95141) }}
{{ San Leandro (California) OS/2 User Group
Contact: Gerald Brown (World Savings & Loan, 794 Davis St.,
San Leandro, CA, 94577) }}
{{ Groupe des Utilisateurs d'OS/2 de l'Estrie
Contact: Francois Menard (P.O. Box 142, Sherbrooke, Quebec,
J1H 5H8) }}
{{ Sierra Vista (Arizona) IBM PC UG, OS/2 SIG
Contact: Kevin McCrory (4931 Loma Loop, Sierra Vista, AZ, 85635) }}
Singapore (NUS) OS/2 User Group
Contact: N. Sriram (Internet: swknasri@nuscc.nus.sg)
{{ Central Illinois OS/2 Users Group (Springfield)
Contact: Britt Hagen (IHCCCC, 516 E. Monroe, Suite 200, Springfield,
IL, 62701) }}
{{ Sydney PC Users Group, OS/2 SIG
Contact: P.O. Box E162, St. James, Sydney, NSW, 2000 }}
{{ Central New York (Syracuse) PC Users Group, OS/2 SIG
Contact: Stewart Davis (4760 Broad Rd., Syracuse, NY, 13215) }}
Tampa Bay OS/2 User Group
Contact: Paul Wylie (phone 813-786-4567)
{{ Usuarios de OS/2
Contact: Tulio Enrique Tercero (GBM de Honduras, APDO 310,
Tegucigalpa) }}
{{ Toronto OS/2 Sysops (TorontOS/2)
Contact: John Chamberlain (126 Celest Dr., Scarborough, ON,
M1E 2V1) }}
{{ OS/2 Corporate Focus Group (Toronto)
Contact: George Oliver (Royal Bank of Canada, 315 Front St.
West, Toronto, ON, M5V 3A4) }}
{{ Tucson Computer Society, OS/2 SIG
Contact: John Aucott (P.O. Box 1489, Tucson, AZ, 85702) }}
{{ Tulsa (Oklahoma) Computer Society, OS/2 SIG
Contact: Don Singleton (3311 S. 127 E. Pl., Tulsa, OK, 74146) }}
International OS/2 User Group (based in the U.K.)
Contact: Mike Gove (phone +44(0)285-641175 or FAX +44(0)285-640181)
{{ Kharkov (Ukraine) OS/2 User Group
Contact: 47 Lenin Ave., Inst. for Low Temp. Physics & Engineering,
Kharkov, 310164 }}
{{ Vancouver PC Users' Society, OS/2 SIG
Contact: Jonathan Story (P.O. Box 12, Vancouver, BC, V6C 2L8) }}
{{ Victoria ( British Columbia) OS/2 LAN Users Group
Contact: Tracey Kerr (IBM Canada Ltd., 1803 Douglas St., 2nd Flr.,
Victoria, BC, V8T 5C3) }}
{{ Greater Victoria (British Columbia) PC User's Assoc.,
Multitasking SIG
Contact: P.O. Box 5309, Station B, Victoria, BC, V8R 6S4 }}
{{ Mid-Atlantic OS/2 User Group (Virginia Beach, Virginia)
Contact:1478 Petite Court, Virginia Beach, VA, 23451 }}
{{ Capital (Washington, DC) PC User Group, OS/2 SIG
Contact: 51 Monroe St., Plaza East 2, Rockville, MD, 20850 }}
{{ Waterloo (Ontario) OS/2 User's Group
Contact: Ian Johnston (mail idjohnst@sciborg.uwaterloo.ca }}
Wellington (New Zealand) OS/2 Users' Group
Contact: Andrew McMillian (phone 801-4764 days, 233-9123 evenings)
Westchester (New York) OS/2 User Group
Contact: Patrick Pearce (phone 914-762-8950)
{{ Winnipeg OS/2 User Group
Contact: Paul Marcino (P.O. Box 2914, Winnipeg, MB, R3C 4B5) }}
{{ Winston-Salem (North Carolina) OS/2 Users Group
Contact: Steve Gallagher (phone 919-254-2238) }}
[OS/2 user groups: please send information on your group to the author.
See (0.0) Introduction and Credits.] See (6.1) Promoting OS/2 for
information on IBM assistance to OS/2 user groups.
Related information:
(0.0) Introduction and Credits
(4.5) Technical Support
(6.1) Promoting OS/2
(4.9) Books and Magazines
What OS/2 books and magazines are available?
OS/2 has its own magazines: OS/2 Developer Magazine (phone 800-WANT-OS2 or
708-647-5960, FAX 708-647-0537), OS/2 Monthly (mail
72550.2440@compuserve.com or phone 800-365-2642), Inside OS/2 (phone
502-491-1900), OS/2 Professional (phone 301-770-7302), {{ OS/2 Magazine
(Miller-Freeman; write 600 Harrison St., San Francisco, CA, 94104, U.S.A.),
}} and the OS/2 Newsletter (phone 714-495-3757).
Many OS/2 2.x books can be ordered by calling IBM Fulfillment Headquarters
at 800-342-6672. Or you may obtain OS/2 books through most computer book
sellers.
Here are just a few of the OS/2 2.x books available, with ISBN and IBM
Publication Number, if available:
o Designing OS/2 Applications, John Wiley & Sons, ISBN 0-471-58889-X, IBM
Publication No. SC28-2701.
o Easy OS/2, QUE, ISBN 1-56529-145-X.
o The Little Book of OS/2: 2.1 Edition, Peachpit Press.
o Micro Focus COBOL/2 Workbench for the Application Developer, QED.
o OS/2 for Non-Nerds, New Riders, ISBN 1-56205-153-9, IBM Pub. No.
SR28-4319.
o OS/2 Inside & Out (2.1), Osborne McGraw-Hill, ISBN 0-07-881871-0.
o OS/2 2.x Notebook: The Best of OS/2 Developer Magazine, Van Nostrand
Reinhold, ISBN 0-442-01522-4, IBM Pub. No. G362-0015.
o OS/2 2.1 Complete, Abacus.
o OS/2 2.1 Programming, Osborne McGraw-Hill, ISBN 0-07-881910-5.
o OS/2 2.1 Unleashed, Sams, ISBN 0-672-30240-3, IBM Pub. No. SR28-4318.
o The Shell Collection: OS/2 2.1 Utilities, Van Nostrand Reinhold.
o Stepping Up to OS/2 2.1, Abacus, ISBN 1-55755-185-5.
o Ten-Minute Guide to OS/2 2.1, Alpha, ISBN 1-56761-185-0, IBM Pub. No.
SR28-4322.
o Using OS/2 2.1: Special Edition, QUE, ISBN 1-56529-118-2, IBM Pub. No.
SR28-4317.
o Your OS/2 Consultant, Sams, ISBN 0-672-30317-5.
o Advanced OS/2 for Programming Managers, John Wiley & Sons.
o Dvorak's Guide to OS/2, Random House.
o OS/2 for Dummies (2.1), IDG, ISBN 1-878058-76-2.
o OS/2 Instant Reference Book, Sybex.
o The OS/2 2.1 User's Bible, Abacus.
o OS/2 2.1 Power User's Guide, Van Nostrand Reinhold.
o Real-World Programming for OS/2, Sams.
o Learn OS/2 in a Day, Wordware Publishing.
o Micro Focus CICS Option: Developing CICS Applications on the PC, QED.
o OS/2: The Workplace Shell, A User's Guide & Tutorial for Release 2.1,
Computer Information Associates.
o PC Learning Labs Teaches OS/2, Ziff-Davis Press.
o Quick Reference Guide for OS/2 2.1, DDC.
o Van Wolverton's Guide to OS/2, Random House.
IBM's OS/2 "redbooks" (power user guides) are IBM Publication No.
GBOF-2254. (To order these and other IBM publications phone your local IBM
office and ask for the Librarian or phone 800-765-4IBM.) These redbooks are
also available in electronic form [See (3.2) Shareware and Freeware
Sources]. Other OS/2 publications, such as the OS/2 Technical Library, IBM
Part No. 10G3356, are available by calling IBM Technical Books at
800-IBM-PCTB.
IBM also offers the OS/2 Online Book Collection CD-ROM, Part No. 53G2166.
This CD-ROM provides nearly all of the OS/2 publications produced by IBM in
electronic form. The CD-ROM includes the following titles:
o IBM C Set ++ Version 2.0
- IBM WorkFrame/2 Introduction
- IBM C/C++ Tools: Browser Introduction
- Collection Class Library Reference
- IBM C/C++ Tools C Library Reference
- IBM C/C++ Tools: C Language Reference
- IBM C/C++ Tools: C++ Language Reference
- IBM C/C++ Tools: Debugger Introduction
- IBM C/C++ Tools: Programming Guide
- IBM C/C++ Tools: Standard Class Library Reference
- User Interface Class Library Guide
- User Interface Class Library Reference
- IBM C/C++ Tools: EXTRA Introduction
o IBM International Technical Support Center (Red Books)
- OS/2 V2.0 Vol 1: Control Program (ITSC)
- OS/2 V2.0 Vol 2: DOS and Windows Environment (ITSC)
- OS/2 V2.0 Vol 3: PM and Workplace Shell (ITSC)
- OS/2 V2.0 Vol 4: Application Development (ITSC)
- OS/2 V2.0 Vol 5: Print Subsystem (ITSC)
- OS/2 2.1 Technical Update
o OS/2 LAN Server Version 2.0
- OS/2 LAN Server Migration Handbook
- Problem Determination Reference Volume 1: Problem Determination Guide
- Network Administrator Reference Volume 2: Performance Tuning
- DOS LAN Requester User's Quick Reference
- LAN Server User's Quick Reference
- Problem Determination Reference Volume 3: LAN Error Messages
- LAN Support Program User's Guide
- Network Administrator Reference Volume 1: Planning and Installation
Guide
- Network Administrator Reference Volume 3: Network Administrator's
Tasks
- Problem Determination Reference Volume 2: LAN Alerts
- DOS LAN Requester Windows User's Guide
- OS/2 LAN Server Productivity Aids
- Network Administrator Reference Supplement for OS/2 2.0
o OS/2 LAN Server Version 3.0
- PC LAN Program Migration Guide
- Problem Determination Reference Volume 1: Problem Determination Guide
- Network Administrator Reference Volume 2: Performance Tuning
- DLR and DLR Windows User's Quick Reference
- OS/2 LAN Requester User's Quick Reference
- Problem Determination Reference Volume 3: LAN Error Messages
- IBM LAN Support Program User's Guide
- Network Administrator Reference Volume 1: Planning and Installation
Guide
- Network Administrator Reference Volume 3: Network Administrators
Tasks
- Problem Determination Reference Volume 2: LAN Alerts
- OS/2 LAN Server Productivity Aids
- LAN Adapter and Protocol Support Configuration Guide
- IBM Network Transport Services/2 Redirected Installation and
Configuration Guide
- Messages and Problem Determination Guide
o Multimedia Presentation Manager/2 Version 1.1
- MMPM/2 Application Programming Guide
- MMPM Toolkit/2
- CUA Guide to Multimedia User Interface Design
- MMPM/2 Programming Reference
- OS/2 Multimedia Advantage
o Network Transport Services/2 Version 1.0
- LAN Adapter and Protocol Support Configuration Guide
- IBM Network Transport Services/2 Redirected Installation and
Configuration Guide
- Messages and Problem Determination Guide
o OS/2 2.0
- OS/2 2.0 Information and Planning Guide
- Getting Started with Workplace Shell (White Paper)
- Upgrading to OS/2 2.0 (White Paper)
- IBM OS/2 2.0 Getting Started
- OS/2 2.0 Installation Guide
- OS/2 2.0 Quick Reference
- OS/2 2.0 Command Reference
- IBM OS/2 2.0 Migrating to the OS/2 Workplace Shell
- OS/2 2.0 Using the Operating System
- Tips and Techniques
- OS/2 2.0 Adobe Type Manager for WIN-OS/2
- OS/2 2.0 Compatibility Information
- OS/2 2.0 Using Bidirectional Support
o OS/2 2.1
- OS/2 2.0 Information and Planning Guide
- Getting Started with Workplace Shell (White Paper)
- Upgrading to OS/2 2.0 (White Paper)
- OS/2 2.1 Using the Operating System
- OS/2 2.1 Book Catalog
- OS/2 2.1 Installation Guide
- OS/2 2.1 Quick Reference
- OS/2 2.1 Command Reference
- OS/2 2.0 Using Bidirectional Support
- OS/2 2.1 Performance Tuning for End Users (White Paper)
- OS/2 2.1 Performance Improvements (White Paper)
o Operating System/2 2.0 Technical Library
- OEM DASD and SCSI Device Driver Support
- OS/2 2.0 Programming Guide: Volume III
- Getting Started: OS/2 2.1 Toolkit
- Getting Started: Toolkit
- Information Presentation Facility
- Physical Device Driver Reference
- Presentation Manager Programming Reference: Volume I
- Presentation Manager Programming Reference: Volume II
- Presentation Manager Programming Reference: Volume III
- Application Design Guide
- Procedures Language 2/REXX User's Guide
- Presentation Driver Reference
- Virtual Device Driver Reference
- System Object Model Guide and Reference
- OS/2 2.0 Programming Guide: Volume I
- OS/2 Programming Guide: Volume II
- Bidirectional National Language Support
- Control Program Programming Reference
- OS/2 2.1 PM Programming Reference: Volume I
- OS/2 2.1 PM Programming Reference: Volume II
- OS/2 2.1 PM Programming Reference: Volume III
- OS/2 2.1 CP Programming Reference
- Procedures Language 2/REXX Reference
- SAA CUA Advanced Interface Design Reference
- SAA CUA Guide to User Interface Design
o PL/I Package/2 Version 1.1
- PL/I Package/2 Programming Guide
- PL/I Package/2 Language Environment Run-Time Messages
- PL/I Package/2 Installation
- PL/I Package/2 Language Reference
- PL/I Package/2 Reference Summary
- PL/I Package/2 Fact Sheet
o SAA Common User Access Controls Library/2 Version 1.0
- Common User Access Controls Library/2 Programming Guide
- Common User Access Controls Library/2 PM Reference
- Common User Access Controls Library/2 Windows Reference
o Transmission Control Protocol/Internet Protocol Version 1.2 for OS/2
- IBM TCP/IP Version 1.2 for OS/2: User's Guide
- IBM TCP/IP Version 1.2 for OS/2: Installation and Maintenance
- IBM TCP/IP Version 1.2 for OS/2: Programmer's Reference
- IBM TCP/IP Version 1.2 for OS/2: Quick Reference Guide
o Transmission Control Protocol/Internet Protocol Version 1.2.1 for OS/2
- IBM TCP/IP Version 1.2.1 for OS/2: User's Guide
- IBM TCP/IP Version 1.2.1 for OS/2: LAN Adapter and Protocol Support
- IBM TCP/IP Version 1.2.1 for OS/2: Installation and Maintenance
- IBM TCP/IP Version 1.2.1 for OS/2: Programmer's Reference
- IBM TCP/IP Version 1.2.1 for OS/2: Quick Reference Guide
Related information:
(4.5) Technical Support
(4.10) Problem Report Form
How do I report an OS/2 problem to IBM?
If you would like to send an OS/2 bug report to IBM, you may phone IBM at
800-992-4777 (in the U.S.) or you may fill in the OS/2 Problem Report Form
and mail it to IBM via CompuServe or the Internet.
The Problem Report Form helps IBM solve your problem more quickly,
especially if you include all the relevant details. IBM then has to ask
fewer questions in order to determine the problem.
To use the Problem Report Form, follow these steps:
1. If you are reading the INF version of this List, press CTRL-F. This
panel will then be saved to a file named TEXT.TMP.
2. Using a text editor (like the OS/2 System Editor), open either TEXT.TMP
or the plain text version of this List.
3. Delete all the extra lines in the file so that only the OS/2 Problem
Report Form remains.
4. Fill in all the requested information using your text editor.
5. Save the Form to disk (as file name OS2PROB.TXT for example).
6. Upload the file to CompuServe Mail or the Internet, and send the Form to
IBM. (The exact procedure will depend on the service and the software you
use.)
You may use the Problem Report Form as many times as you need to, but please
include only one problem per copy. If you wish, you can use the Defect
Report Form found on Page 493 of the OS/2 2.1 Using the Operating System
manual instead of this form.
------ Submit an OS/2 Problem Report ------
<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
<< THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Customers should use this form to report a suspected OS/2 DEFECT to
IBM support.
IBM employees should refer to the OS2DFECT FORUM in IBMPC for instructions on
how to report an OS/2 defect.
If you have How-to or other questions about OS/2, please refer to these
sources:
- The OS/2 on-line help and README.
- If you have a CompuServe ID, you may submit an item to the
appropriate section within the forums under IBMOS2 (GO IBMOS2).
- Many bulletin board systems contain user forums where OS/2 users
share information and ideas on OS/2.
Please provide as much information as possible on your problem. Feel free to
add additional space, or remove sections of the form that are not relevant to
your problem.
CONTACT PERSON: __________________________________
PHONE NUMBER: (___) ___-____ x____ Phone number where you can be
FAX NUMBER: (___) ___-____ x____ contacted between 8-5, M-F.
Note: Support will normally be handled electronically through
CompuServe mail. IBM may contact you via telephone if it
appears it will expedite resolution to the problem.
Would you rather be contacted by phone? Y _ N _
ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
___________________________________________________________________
DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation
scenario. Also, please include any fixes or workarounds you may have already
tried.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Enter any error messages that occur: ________________________________
Select the appropriate answers by placing an "X" in the space indicated.
Can you recreate the problem? Y _ N _
Has the problem occurred on more than one system? Y _ N _
OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 for Windows .........: _ CSD Level: _______
OS/2 Version 2.1 .........: _ CSD Level: _______
OS/2 Version 2.0 .........: _ CSD Level: _______
OS/2 1.3 Standard Edition : _ CSD Level: _______
OS/2 1.3 Extended Edition : _ CSD Level: _______
NOTE - CSD = Corrective Service Diskette.
Use the SYSLEVEL command to determine, if unknown.
HARDWARE CONFIGURATION (provide as much as possible):
Brand and model of PC: ____________________________________
Microprocessor: Intel _ Other (specify) _______________
Type: 286 _ 386SX _ 386 _ 486SX _ 486 _ Pentium _
Speed: __ MHz
Total RAM ....: __ MB
Disk drive ...: ____ MB
File System: FAT _ HPFS _
Manufacturer: ___________________ Model # _______
Type: IDE _ SCSI _ MFM _ RLL _ Unknown _
Manufacturer and model # of disk controller: ______________________
Manufacturer, revision #, and date of System BIOS: __________________
Manufacturer and model # of video adapter: __________________________
Manufacturer and model # of display: ________________________________
Memory installed on video adapter: _____ EGA _ VGA _ SVGA _ XGA _
Diskette Drive A: 3 1/2" _ 5 1/4" _
Diskette Drive B: 3 1/2" _ 5 1/4" _
List other adapters installed: _____________________
_____________________
_____________________
TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display
similar to the following, enter any of the register values that you recorded:
SESSION TITLE: __________________________________________________
TRAP____
AX=____ BX=____ CX=____ DX=____ BP= ____ SI=____ DI=____
DS=____ ES=____ FLG=____ CS=____ IP=____ SS=____ SP=____
MSW=____ CSLIM=____ SSLIM=___ DSLIM=___ ESLIM=____ CSACC=__
SSACC=__ DSACC=__ ESACC=__ ERRCD=____ ERLIM=____ ERACC=__
________________________________________________________________
________________________________________________________________
________________________________________________________________
If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:
TRAP ____
ERRCD=____ ERACC=____ ERLIM=________ EAC=________ EBX=________
ECX=________ EDX=________ ESI=________ EDI=________ EBP=________
FLG=________ CS:EIP=____:________ CSACC=____ CSLIM=________
SS:ESP=____:________ SSACC=____ SSLIM=________ DS=____ DSACC=____
DSLIM=________ CR0=________ ES=____ ESACC=____ ESLIM=________
CR2=________ FS=____ FSACC=____ FSLIM=________ GS=____ GSACC=____
GSLIM=________
THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ##____:________ - ____:____. _____, ____ ________
INTERNAL REVISION _.___, __/__/__
PRINTER - If this is a printer problem, please provide the following:
Printer Vendor: __________________ Model ....: ________________
Driver Name ..: __________________ Port Used : ________________
Printer is attached to: Local _ LAN Server _ Host _
COMMUNICATIONS MANAGER - If this is a problem with Communications Manager,
please provide answers in this section:
OS/2 Extended Services ............: _ CSD Level: _______
OS/2 EE Communications Manager 1.3 : _ CSD Level: _______
Describe your Communications Manager configuration (DFT, T-R, etc):
________________________________________________________________
________________________________________________________________
LOCAL AREA NETWORK - If this is a local area network problem, please enter
information about the LAN involved:
LAN SERVER: OS/2 LAN Server Version 1.3 : _ CSD Level: ________
OS/2 LAN Server 2.0 Entry ..: _ CSD Level: ________
OS/2 LAN Server 2.0 Advanced: _ CSD Level: ________
OS/2 LAN Server 3.0 Entry ..: _ CSD Level: ________
OS/2 LAN Server 3.0 Advanced: _ CSD Level: ________
LAN REQUESTER:
LAN Server 3.0 Requester....: _ CSD Level: ________
LAN Server 2.0 Requester....: _ CSD Level: ________
OS/2 1.3 Requester..........: _ CSD Level: ________
DOS LAN REQUESTER:
LS 3.0 Requester ...........: _ CSD Level: ________
LS 2.0 Requester ...........: _ CSD Level: ________
OS/2 1.3 Requester .........: _ CSD Level: ________
DOS Version: ____ DOS Vendor: _________________
Is the failing system a Domain Controller? Y _ N _
Is the failing system an additional server? Y _ N _
DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter
information about the DataBase Manager problem below.
SQL Error Code ....: ________
Secondary Return Code: ________
Error occurs when database is being accessed as:
Stand Alone ......: Y _ N _
Requester (Client): Y _ N _
Database Server ..: Y _ N _
Using RDS ........: Y _ N _
Using LAN ........: Y _ N _
If the error is occurring at a requester, can the problem be recreated
at the server? .....: Y _ N _
Error occurs in which application?
Query Manager.....: _
LI ..............: _ (Command Line Interface)
User Application..: _
If a trap has occurred, provide the SQLABEND results:
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
ready to send this OS/2 Problem Report, send the form via CISMAIL
to ---
Base problems - Base Support, 76711,610
ES/LS problems - ES/LS Support, 76711,611
(ES = IBM Extended Services, LS = IBM LAN Server)
(To send from the Internet use address 76711.610@compuserve.com
[End of Part 3 of 4]
--
Timothy F. Sipples | READ the OS/2 Frequently Asked Questions List
sip1@kimbark.uchicago.edu | 2.1D, available from 192.153.46.2, anonymous
Dept. of Econ., Univ. | ftp, in /pub/os2/all/info/faq.
of Chicago, 60637 | OS/2: The World's Most Popular Way to 32 Bits!
Technical Details
Message-ID:
<1993Nov22.214008.8141@midway.uchicago.edu>Path:
arc1-ca.pugleaf.net!senator-bedfellow.mit.edu!bloom-beacon.mit.edu!usc!howland.reston.ans.net!vixen.cso.uiuc.edu!uchinews!kimbark!sip1Show Full Headers
Complete Article Headers
Newsgroups: comp.os.os2.misc,comp.os.os2.apps,news.answers,comp.answers,uchi.comp.os2 Path: arc1-ca.pugleaf.net!senator-bedfellow.mit.edu!bloom-beacon.mit.edu!usc!howland.reston.ans.net!vixen.cso.uiuc.edu!uchinews!kimbark!sip1 From: sip1@kimbark.uchicago.edu (Timothy F. Sipples) Subject: OS/2 Frequently Asked Questions List Rel. 2.1D (3 of 4) Message-ID: <1993Nov22.214008.8141@midway.uchicago.edu> Followup-To: comp.os.os2.misc Sender: news@uchinews.uchicago.edu (News System) Reply-To: sip1@midway.uchicago.edu Organization: Dept. of Econ., Univ. of Chicago Date: Mon, 22 Nov 1993 21:40:08 GMT Approved: news-answers-request@mit.edu Lines: 1363