🚀 go-pugleaf

In article <jeffcCE8yDB.Ltp@netcom.com> jeffc@netcom.com (Jeff Cohen) writes:
>In article <28i1g7$54b@access.digex.net> kbennett@access.digex.net (Keith R. Bennett) writes:
>>Following is a letter I wrote to IBM and sent to their technical
>>support Internet address (cset2@vnet.ibm.com):
>>
>>Dear Sir/Madam:
>>
>>I would greatly appreciate if you could forward this message both to
>>the director of the C/Tools++ project, and to your president.
>>
>>I am appalled at the lack of response I have experienced trying to
>>get technical support from you via this email address.  Approximately
>>two thirds of my messages go unanswered, even after several days.
>>What kind of way is this to help developers build applications that
>>will make OS/2 more appealing to the public?
>
><much deleted>
>
>For what it's worth, I'd like to state that I've never had any letter
>mailed to cset2@vnet.ibm.com go unanswered, or have an unsatisfactory
>response.  But it does frequently take a few days.

In addition to what Jeff said, may I add that I worked at the Toronto Lab where
CSet/2/++ were developed.  The people in that specific team were *swamped* with
technical support requests from everywhere.  Even those within IBM had to wait
for days (sometimes weeks) for a reply.  You must learn to be patient when 
trying to obtain tech support via email especially when it is for a newly
released product.  My suggestion if you are dissatisfied with the wait time for
a reply is to phone tech support directly.

Mike.