Article View: comp.os.os2.programmer
Article #3382Re: Why you should get everything in writing (long)
From: Tim Francis
Date: Fri, 08 Jan 1993 22:23
Date: Fri, 08 Jan 1993 22:23
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In article <1iko4qINN50t@cae.cad.gatech.edu>, chris@cad.gatech.edu (Chris McClellen) writes: > > ... Hopefully, IBM's top brass will get some sense, >and trim the real fat, and make every effort to turn IBM into a >company that can be trusted, and that has a great track record >for developer support (customer support is good in my view, but >that is subject to heavy debate). I have yet to buy C/Set 2 for >those kinds of reasons. If I am going to buy a compiler (as opposed >to using emx), I will buy from Borland (if they ever deliver...), >since I could probably get more support from them [developer] than >I could from IBM. ... Why do you single out C Set/2 as the product not buy? Bob Cain's experience (which I cannot comment on) was with OS/2 developer support, not C Set/2 developer support. I believe that the OS/2 developer support is improving daily, but regardless of that, the compiler you use to develop OS/2 apps has no bearing on the quality of the OS/2 developer support you'll receive. We here in C Set/2 & WorkFrame land are as open, and accessible, as we can be. You can report bugs, or ask questions, via email, compuserve, a 1-800 number, or even here (I'm replying less than 2 hours after you made your post). We don't expect to earn your business for free, or even easily. Customer support is critically important to us, and we will do whatever we can to make you happy. Give us a chance. -tim
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Path: arc1-ca.pugleaf.net!sparky!uunet!vnet.ibm.com From: francis@vnet.ibm.com (Tim Francis) Message-ID: <19930108.142331.50@almaden.ibm.com> Date: Fri, 8 Jan 93 17:23:11 EST Subject: Re: Why you should get everything in writing (long) Newsgroups: comp.os.os2.programmer References: <1993Jan7.192103.16828@netcom.com> <1ii7alINNon4@controversy.math.lsa.umich.edu> <1993Jan7.220154.446@fcom.cc.utah.edu> <1993Jan08.102011. <1iko4qINN50t@cae.cad.gatech.edu> Reply-To: francis@vnet.ibm.com Organization: IBM Canada Lab, WorkFrame/2 development Disclaimer: This posting represents the poster's views, not those of IBM Lines: 28