🚀 go-pugleaf

In article <1993Jan12.175549.15638@netcom.com> rcain@netcom.com (Robert Cain) writes:
}I wish to report that IBM is doing a great deal to assist me in
}response to my early morning bitch.  Thanks to some unsolicited and
}excellent technical advice from an IBM developer in Boca I now see a
}very elegant and simple way to accomplish my goal without need for the
}driver at all.  A much better solution than the one I envisioned.

Would you be willing to share this insight even though I am such an
OS/2 neophyte, I might not know what to do with it?

}I probably should have seen this method myself but OS/2 is so rich
}functionally that it escaped my notice.  There is a lesson here.
}Had I known of this long ago, my product would be out there now.
}[The need for an expert consultation service as part of the DAP].

}As I was typing that I received a call from John Soyring's office
}[suggesting that very idea and stating that it "is being addressed"].
>[Unlike MS, the "new IBM" can acknowledge and ameliorate mistakes.]

I am pleased and gratified that your situation is taking a turn for
the better.  It's a pity that you had to throw a tantrum to get the
attention you needed.  You were dealing with a company on "automatic
pilot" -- i.e., no thinking, just blindly doing things the "way we've
always done them."  Often times, the people will behave this way even
when they have the authority to act differently.  Big companies are
prone to this, but even a company like Microsoft can suffer from it
(though right now, it's difficult to tell if MS is being stupidly
malicious or if they're just being stupid when they hinder the
progress of OS/2).  Stretching my pilot allegory to the breaking
point, you seem to have made enough noise to get the attention of the
Captain who took the company off of automatic pilot -- felicitations.

I wonder if IBM also needs a "Problem Resolution Officer" to help
facilitate the process of finding solutions to such problems?

Larry
-- 
Larry A. Shurr (las@cbnmva.att.com) speaking only for myself.
Norman, listen carefully.  I am lying.  Are you sure your circuits are
registering?  Your ears are green.  Logic is a little bird singing in a
meadow.  Logic is a wreath of pretty flowers which smell bad! - Mr. Spock