🚀 go-pugleaf

>
>How do you expect us to fix bugs if you don't tell us what they are?
>Build a preprocessed version of your program with the failing code (ie,
>compile with -P), and send the resulting .I file to cset2@vnet.ibm.com
>along with a covering note telling us where to look for the problem and
>we'll open up an APAR and get this fixed in an upcoming CSD.  And btw,
>this goes for anyone else with a C Set/2 question, kudo, or complaint...
>cset2@vnet.ibm.com is your 24-hour a day hotline to the C Set/2
>developers, workframe@vnet.ibm.com for Workframe/2.
>
>dave
>

This is the first I've heard of the ability to get to you folks directly.

I have been trying to submit my bug reports through the normal
channels, and its a major challenge.

First, 50% of the people at the 1-800 number haven't heard of C/SET 2.
I say I need support for "C/SET 2 for OS/2 2.0" and they send me to
the regular OS/2 support people.

Then, I get to talk to someone who's job is to make me jump over a
hurdle.  Yesterday, I called in. Sez I, "I have a code generator bug.
I have a test case. Where do I email it."

"First I need you to send in an explanation of the problem via fax. Then
we can talk about your test case."

Meanwhile, it takes about a day to get a callback, even with priority 1.

I have an outstanding C/SET 2 or LINK386 bug (I can't tell which).
When I reported it, it took a week just to get enough calls through to
get the test case submitted. Even then, the person claimed that the
only electronic transmission available was IBM internal electronic
mail. Luckily, my SE gets internet mail and could forward it. It has
now been nearly a month, and I have yet to hear from the "analyst."
I've had a cornucopia of entertaining misbehaviors from IPMD, but I
haven't bothered to report them, since they don't come with repeatable
test cases.

When I finally get to talk to the people like yourself and Ian
Amiline, I find them to be very helpful. But getting to you folks
requires fighting a very hard struggle. Its not worth it if the problem
isn't terminal, and so a lot of bugs go unreported.

-- 
Benson I. Margulies