🚀 go-pugleaf

I have been going through hell trying to get OS/2 drivers that work for
the Matrox Millenium video card. 

I tried installing from the CD that comes with the unit, and from the
drivers on ftp.matrox.com.  Both installs appear to complete
successfully, but when the machine is rebooted, I get a Trap D.

My frustration is compounded by the complete ineptitude with which
Matrox has handled my problem.

When I first phoned them about a couple of weeks ago, I was told that
they were aware of the problem and had a fixed driver.  I begged them
to make it available on their ftp site, or BBS, or to email it to me.
I was told that they could only send it by regular mail.  I asked why
it could not be made available electronically, and was told that the
person reponsible for that basically didn't feel like it.  When I
asked to speak with him to communicate with him my urgency, I was
told that he was not available.

(By the way, if I'm not mistaken, the only thing required to make a
file available on an ftp site is to copy the file into the
appropriate directory.  It's not as if it's an involved process.)

I have not yet received the driver, and although Montreal is in
Canada and I am in the U.S., it's just a one hour flight from there
to here, and if it had been sent the day of our phone conversation as
was my understanding, it should probably have gotten here by now.

Yesterday I called Matrox and spoke with another person there.  I was
told that there was a new driver on their BBS.  There wasn't; it was
the same driver dated June 30th that was there before.

I then called the dealer who sold me the machine (it was a complete
system including the video card).  The president of this company
called Matrox himself.  After waiting on hold for 30 minutes (and
this was an international call), he was given the name of the file
for me to download.  When I found it on the ftp site, it was in the
Windows NT directory, and the readme file confirmed that it was a Win
NT driver.  The fact that the file name was a cryptic "1597_110.zip"
did not help any in knowing its contents.

There are more intermediate steps that I don't remember clearly, but
I expect this is enough to illustrate the pattern.  It reminds me of
the time I was in a restaurant and got a well done steak instead of
the medium I ordered.  When I explained to the waiter, he took it
back to the kitchen.  A few minutes later he dutifully returned with
the same steak (evidenced by the shape of the cut I had made in it
earlier), even more burnt,

In short, IS ANYONE HOME AT MATROX?

- Keith

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Keith Bennett                             Bennett Business Solutions, Inc.
Silver Spring, MD USA                     OS/2 & DOS Software Development
kbennett@cpcug.org                        (301) 871-7696