🚀 go-pugleaf

Please do not crosspost in the OS/2 hierarchy -- pick one newsgroup
and stick with it.  Note the Followup line.

In article <1992Aug28.180020.17109@microsoft.com> philipla@microsoft.com (Phil Lafornara) writes:
>>>  It seems that there are a number of users using AMIPRO V2.0,
>>>  running under WIN/OS2 that have not encountered any problems.
>>>  I can only advise you to run the software on an IBM machine to
>>>  ascertain whether or not there is a fault with Hardware instead
>>>  of Software.
>     OK, please don't interpret this as a bash on IBM, as Microsoft
>corporate policy, or as anything more than a gut reaction to reading
>this text.
>     This really gives me the willies.  Is IBM only going to support
>OS/2 on IBM hardware?  And, if so, what would be the implications if
>OS/2 were to dominate the PC operating system market?

No, Phil.  Just yesterday IBM air expressed a private patch to me to
see if it would fix some minor video problems I had reported (after at
least three phone calls from the developer responsible for that
section of OS/2 code, who went through everything step-by-step).  The
diskette was hand labelled and included the IBMer's direct telephone
number.

The hardware they were trying to get OS/2 2.0 to work better with?  A
512K Trident 8900C SuperVGA adapter.

Incidently, the problem has been fixed and will be in the first CSD so
that everyone else will benefit.

The only other major company I've had such positive experiences with
was WordPerfect Corp.  Years ago I was one of the first using their
Apple //e version of WordPerfect.  It had a problem with my Stacker
hard drive.  On their dime I talked through the problem, and a couple
days later a new set of diskettes arrived on my doorstep.  They had
recompiled WordPerfect for my benefit -- the file dates were a day or
two earlier -- and whatever change they made did indeed fix the
problem.

Now, IBM UK may have dropped the ball on this one, but, generally, IBM
USA has been extremely helpful, at least in my experience.

(I do still have some criticisms on IBM's support, notably that
sometimes it is a bit too difficult to work through the front line
bureaucracy.)

-- 
Timothy F. Sipples      | The OS/2 FREQ. ASKED QUESTIONS LIST is avail. from
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