🚀 go-pugleaf

There seems to be a clear and substantial disparity here...

On the one hand..

According to EPSON General Manager Greg Skinner as reported by the New Zealand
Herald:

	      "Mr Skinner said that if any customers were
              dissatisfied, Epson would follow normal
              Consumer Guarantees Act procedure, which
              might include recompense in an appropriate
              manner."

at:

http://www.nzherald.co.nz/storydisplay.cfm?storyID=150140



On the other hand, Dan Crane, EPSON VP says:

		"While there were some inconsistencies among the 
		Epson companies early in our understanding of the
		ozone issue, I can assure you that all the Epson
		companies now apply policies similar to Epson 
		America's regarding this issue."

Which is it?

"might include compensation" or "policies similar to EPSON America's"..

The EPSON America program includes buybacks on demand including monetary
compensation as an integral component, that is a significant difference from
"might" which implies compensation is wholly discretionary at the end of the
manufacturer...

BTW: Mr Crane, I do need a contact person for the significant number of EPSON
Canada buyback requests I have received...


Keith Krebs

 

 


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