🚀 go-pugleaf

David,

I have a month-old Dell Dimension XPS T450. It's a P3. I guess the
serial number is on the back somewhere which I can't get to at the
moment. Before seeing your msg I had downloaded the latest driver and
tried USB again with the same result. Win98 recognizes the printer
however there's no communication with the printer. The control panel
freezes and end task doesn't even close it. I have to kill Lxroap32 to
get it to close or reboot when all else fails. If you absolutely need
the serial number I'll look for it. And yes I have to be fair as I've
read of many USB problems.

Ed

In article <37c0c447.0@usenet.lexmark.com>,
  dlane@NOSPAM.lexmark.com wrote:
> On Sun, 22 Aug 1999 17:57:07 GMT, Ed <edlicc@my-deja.com> wrote:
> >I have Win98SE and couldn't get the Z51 to work with USB.
> >Went over everything with Lexmark support and he said it
> >was Dell's problem. Dell didn't think it was their problem.
> >The printer is recognized on USB but it can't communicate.
> >I got a parallel cable and it works ok. Disappointing that
> >USB didn't work. I don't think much of Lexmark dirvers.
> >
> >
>
> Some of these USB problems are tricky. It is a new interface and
> a few motherboards are not 100% percent compliant with the USB spec.
> This is also true for some USB hubs. I can't guarantee that the
Lexmark
> USB hardware and firmware are perfect, but our test lab has verified
it
> using logic analyzers and a diverse collection of PCs. Reliable USB
> performance is a high priority for our products.
>
> We did encounter a few motherboards and hubs that were out of spec.
> When customers with these products call our tech support team, we try
> to help them obtain updated motherboards and hubs. The tech support
> groups for some of these hardware vendors are not aware of USB
failures
> with their devices.
>
> If you can provide the exact Dell model number and serial number of
> the computer that fails to work with a Z51, I will see if we have
> a similar PC in a test lab.
>
> I am not a member of our tech support team or our test lab. I work
> in firmware development, but periodically interact with these teams.
>
> --
> ==========================================================
> David Lane                           Lexmark International
>


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