🚀 go-pugleaf

Anyone had any dealings with Maxmans Computer Media of Aberfeldy -
www.maximan.co.uk.

I ordered a cartridge over two weeks ago and when it failed to arrive I
emailed them politely to enquire as to where it was - the helpful, friendly
advice I received is below:

"this order has been sent to you
you will have to get in touch with your local royalmail
sortingoffice to see if its their as the postman some times does not put a
card through the letter box"



please note I have not altered any of the punctuation (or lack of it)!!

I again emailed them two more times but received no reply and after waiting
a few more days and checking with my local sorting office to see if it was
there I emailed Maximans again:

Dear Sirs

As a result of receiving no answer to my last two emails and having checked
with my local sorting office, the only action left open is to ask for a full
refund
of �18 for non-delivery of my online order - The cartID for this order is
through World Pay is...


Failing that I shall contact my card issuer for a refund.

I then receive two emails from Maximans: the first just said -

looks like you have done this before



now what are they trying to infer there?
and the second:

we have informed you already that the cartridge was sent if you did not get
it then
we will claim for it through royal mail
you will have to fill the form in when royalmail send it to you
when we get word from royalmail that every thing is in order we will then
send you a refund

Legally they are probably behaving in accordance with their T & C's but it's
not the best, nor the most friendly customer service in the world is it!

I did try phoning them but recieved even less help from them than in their
emails and when I asked did  "looks like you have done this before"
insinuate that I regularly told companies things I had ordered hadn't turned
up, I was told in a quite sarcastic tone "those are your words not ours,
I've never said that".

I know that I'll have no problem getting a refund through my card issuer,
but it just annoys me that a company can treat customers in such a shoddy
way - I can't see the sense in it because I'll never buy from them again.
Whereas if their first email had been more concillatory or positive I might
be inclined to order again.


Can anyone recommend a friendly, reliable, online inkjet cartridge supplier
please?