🚀 go-pugleaf

>>     Cayman says they'll fix this "by the end of the summer".  I'm sorry,
>>I need the fix yesterday, not in a few months.  Hmmm, that FastPath 5 is
>>looking pretty good.
>>     Cayman had a good lead over Shiva in the technical support department.
>>But if Cayman won't fix this soon, they're going to fall behind, and people
>>like me who buy GatorBoxes because of their good support won't have a reason
>>to buy a GatorBox any more.
>>     Come on, Cayman; get with with the program.

Hi Brian,

  I just wanted to respond to your message to clear up what I
think was just a misunderstanding. This telnet/Sys7 problem *is* 
a serious problem because obviously it prevents our customers 
from using the software that we ship with the GatorBox. 
Also, even though it is most likely an Apple bug, we realize
that we (Cayman) can respond faster than Apple.  
  The nature of this problem was determined only yesterday.  
Since we're waiting for a response from Apple and
since our engineering group hasn't completely evaluated the 
problem (as well as a potential fix), it would have been misleading 
to offer you a more definite time frame for a fix. 

  Again I want to stress to you that this is a serious issue and
that we will address it as soon as we can. I appreciate your patience 
and please feel free to contact me with any further questions or
problems that you may have.

  Anyone else on this mailing list who has encountered this problem
should send their email address to me so that I can notify you 
when we resolve the problem.


-chris

((((((((((((((((((((((((((((((((((((()))))))))))))))))))))))))))))))))))))))
  Chris North                      Internet:chris@cayman.com  
  Cayman Systems                   Phone: 617-494-1999   FAX:   617-494-5167
  26 Landsdowne Street  Cambridge MA  02139    AppleLink:  CAYMAN.TECH