🚀 go-pugleaf

> The last three Fastpath-4s we have received have not worked.
> Two of them reset at random intervals and the third does not
> work at all. Is anyone else having these quality problems?
> 
> Phil Green
> Syracuse University

Phil, I can identify entirely and have pity.  I bought 2 KFPS-4s in
December, they came late January.  One locked after 2 hours use,
so I sent it back to be "repaired" - THEY WOULD NOT REPLACE IT OUT
OF STOCK!  Before that one arrived back, the second one bellied-up
losing its programming and resetting.  Well, this time I yelled
LOUD for several weeks until I finally got a replacement out of
stock.  Well, guess what... yep, DOA.  By this time the first one
came back and has worked since like a champ.  Tech support, realizing
a pattern is developing here, got a factory box and burned it in
before sending it to me - took 2-1/2 months to get my two KFPS-4s
working.  I was so incensed during all this that I sent out an
order to Cayman - still haven't gotten one yet, but we'll see if
it's worth the wait.

Seems like kinetics is having some quality control problems.  The
tech support guy mentioned a power harness inside the KFPS-4 that
should now be tie-wrapped down to prevent falling out during
shipment.  Mine were all tied down, so I guess there is some bum
chip going in.

Just keep at it - good luck!

-- Glen Marianko, Supervisor of Data Communications
   glen@aecom.yu.edu