Thread View: comp.protocols.tcp-ip
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Started by Alex Huppenthal
Tue, 22 Jun 1993 05:34
Survey Questions for ProTools - ProTools plants a tree
Author: Alex Huppenthal
Date: Tue, 22 Jun 1993 05:34
Date: Tue, 22 Jun 1993 05:34
483 lines
19161 bytes
19161 bytes
Dear network manager: I've attached the following survey for your consideration. As compensation for filling this form out and sending it back, ProTools, a Pacific NW startup will plant a tree. (up to a maximum of 500 trees). Save a tree, email the filled out form back instead of paper mail. Please return to: ProTools Customer Survey 14976 NW Greenbrier Parkway, Beaverton, OR 97006 --------------------------------------------------------------------------- Survey attached --------------------------------------------------------------------------- ProTools is conducting a survey of network users and would like your input. Please complete this survey about your organization's use of network analysis products or pass it on to the person in charge of network management and troubleshooting. Thank you. Name _____________________________________________________________ Address _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Phone _____________________________________________________________ Fax _____________________________________________________________ Assume: A network is defined as the physical segment between routers and/or bridges. 1. (a) Number of users you're supporting: ____________________ (b) Number of networks you are responsible for: ___________ (c) Typical size of each network (by # nodes, devices, etc.): ________________ (d) Are these networks interconnected (e.g., attached to a backbone)? _______ 2. How large is your organization? (a) Department size ________________________ (b) Division size ________________________ (c) Entire organization ________________________ 3. (a) What are your organization's main lines of business? _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ (b) What are your department's key business goals for the next 12- 15 months? _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 4. Does your organization use or plan to use one of the leading network management platforms? (a) ___ Already use ___ HP OpenView ___ SunNet Manager ___ NetView/6000 ___ UB NetDirector ___ Other _________________________ (b) ___ Plan to use ___ HP OpenView ___ SunNet Manager ___ NetView/6000 ___ UB NetDirector ___ Other _________________________ 5. What products to you actively use to monitor, troubleshoot and analyze these networks? (Check all that apply.) ___ ProTools Foundation Manager ___ ProTools Cornerstone Agent ___ Network General Sniffer (portable) ___ Network General Distributed Sniffer ___ Novell LANalyzer ___ Novell LANtern ___ Hewlett-Packard NetAdvisor ___ Hewlett-Packard LANprobe ___ Metrix Netmetrix ___ Frontier Netscout ___ Concord Trakker ___ Triticom ___ Other ______________________ 6. Use of ProTools Products (a) How many ProTools products are currently in use at you organization? ___ # Foundation Manager ___ # Cornerstone Agent (b) For how long have you been a ProTools customer? ____________________ (c) How often do you use the products? ___ Every day ___ Once a week ___ Once a month ___ Less than once a month (d) Are you using the products in a distributed fashion (i.e., monitoring remote networks from a central location) or are you using them as standalone analyzers (monitoring a single network at a time)? ___ Distributed ___ Stand-alone ___ Both 7. What topologies are you supporting currently? (Ethernet, Token Ring, FDDI, etc.) _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 8. Explain how you most use the ProTools products in each of the following areas: (a) Baselining (Capturing a representation of 'normal' behavior, setting 'normal' thresholds, etc.): _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (b) Ongoing Monitoring (Continuous monitoring of performance and threshold variables): _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (c) Troubleshooting and Analysis (Protocol decoding, searching for problems, etc.): _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (d) Reporting (On-screen and written reports of network behavior): _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (e) Load Simulation (Traffic generation to test network behavior under various scenarios): _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (f) Network Consultant, Online Help, Online Reference Guide: _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (g) Written Documentation (Getting Started Guide, User's Guide, Reference Guide, Using NetDirector with NCS Products) _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 9. (a) What problem have you recently solved with a network analyzer? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (b) How much do you think it saved your organization (in $$, time, efficiency, productivity) _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 10. What are the three most common types of events or problems you encounter or monitor for on a regular basis. Think of these as your biggest headaches. (e.g., duplicate IP addresses) (a)__________________________________________________________________ _ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (b)__________________________________________________________________ _ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (c)__________________________________________________________________ _ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 11. On a scale of 1 to 5, where 1=Very Important and 5=Not Important, rate the following in terms of importance to your organization in purchase decision for network monitoring and analysis products: Very Somewhat Not I M P O R T A N T Performance Monitoring a. Able to do real-time and post-capture 1 3 5 analysis b. Able to generate a baseline of 1 3 5 statistics c. Able to generate Mac layer statistics 1 3 5 d. Able to generate application layer 1 3 5 statistics e. Able to set thresholds and alarms 1 3 5 f. Able to perform response time analysis 1 3 5 g. Able to perform long term trend analysis 1 3 5 h. Able to measure internetwork 1 3 5 performance corresponse time User Interface and Ease of Use g. Graphical user interface (GUI) 1 3 5 h. Able to import/export data to other 1 3 5 applications i. Online help system 1 3 5 Platforms and Standards j. Integration with other network mgmt 1 3 5 platforms (e.g., HP OpenView, SunNet Manager) k. Support for standards (e.g., SNMP, CMIP) 1 3 5 l. Supports a distributed environment 1 3 5 m. Support for Unix 1 3 5 n. Support for Windows 3.1 1 3 5 o. Support for Windows/NT 1 3 5 p. Support for OS/2 1 3 5 q. Support for DOS 1 3 5 r. Support for Macintosh 1 3 5 Fault Management s. Able to diagnose hardware failures 1 3 5 t. Able to diagnose applications failures 1 3 5 u. Able to solve multi-segment problem 1 3 5 Configuration Management v. Able to connect/disconnect devices 1 3 5 from the network from a single location w. Able to configure devices 1 3 5 Troubleshooting and Analysis x. Able to decode most popular protocols 1 3 5 through layers 1-4 y. Able to decode most popular protocols 1 3 5 through layers 1-7 z. Able to find events/problems 1 3 5 automatically aa. Allows users to customize which events 1 3 5 they consider "problems" to search for 1 3 5 bb. Recommends solutions to problems 1 3 5 Reporting cc. Generates reports on-line 1 3 5 dd. Generates printed reports 1 3 5 ee. Allows report data to be manipulated by 1 3 5 other applications (e.g., spreadsheets) ff. Supports generation of reports over time 1 3 5 (e.g., trend analysis reports, history logging) gg. Supports method of charge-back or cost 1 3 5 accounting based on network usage Inventory Management hh. Able to discover nodes/devices on the 1 3 5 network ii. Able to map Mac addresses to network 1 3 5 addresses or names Other jj. Company reputation 1 3 5 kk. Product reputation 1 3 5 ll. Price 1 3 5 mm. Potential savings to company 1 3 5 nn. Customer support 1 3 5 oo. Installation and training 1 3 5 pp. Customizability 1 3 5 12. Which three of the above characteristics (or any others you may think of) are most important to your departmental/division goals when purchasing products of this type? _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 13. In what areas would you like to see ProTools products improved? _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 14. For your ProTools products, which adapters are you using? Ethernet 3Com: ___ 503 (EtherLink II) ___ 507 (EtherLink 16) ___ 523 (EtherLink/MC) Novell/Eagle: ___ NE2000 ___ NE/2 ___ NE3200 Ungermann-Bass: ___ NIUpc ___ NIUpc/EOTP ___ NIUps ___ NIUps/EOTP ___ EtherNext NIC-16 ___ EtherNext NIC-MC (NetWorth) (NetWorth) Racal-Datacom: ___ NI9210-10BT ___ ES3210 SMC (Western Digital): ___ SMCLAN-EPRE ___ SMCLAN-E10T ___ SMCLAN-ET16 ___ SMCLAN-ET16C ___ SMCLAN-EP/A ___ SMCLAN-E10T/A Token Ring Adapters Compaq: ___ 16/4 Mbps Dual Speed Token Ring Controller IBM: ___ 16/4 Mbps Trace and Performance (TAP) Olicom: ___ 16/4 Mbps OC 3104 (Pkg # OC3115) ___ 16/4 Mbps OC 3138 (Pkg # OC3129) ___ 16/4 Mbps OC 3139 (Pkg # OC3133) Proteon: ___ P1347 (4 Mbps) ___ P1840 (4 Mbps) Racal-Datacom: ___ 16/4 Mbps 625-0138-00 ___ 16/4 Mbps 163- 3136-00 Racore: ___ 16/4 Mbps M8113 ___ 16/4 Mbps M8114 ___ 16/4 Mbps M8113 ___ 16/4 Mbps M8116 RAD: ___ 16/4 Mbps TRIC-16/AT ___ 16/4 Mbps TRIC-16/XT ___ 16/4 Mbps TRIC-16/MCB Ungermann-Bass: ___ Access/ISA 16/4 Mbps ___ Access/MC 16/4 Mbps ___ Access/EISA 16/4 Mbps Wireless Adapters NCR: ___ WaveLAN (ISA) Broadband Adapters IBM: ___ Network Adapter II MCA Ungermann-Bass: ___ 3270 NIUpc Broadband ___ NIUps Broadband 15. Some of these adapters are no longer supported by their manufacturers and some do not support all of the standard functionality required for network analysis. There is a practical limit to the number of adapters ProTools can adequately support, and newer, faster adapters are being introduced to the market regularly. In order for ProTools to add support for new adapters, it is likely that we will soon have to drop support for the least popular adapters. (a) For which of the adapters you're currently using would you feel comfortable if ProTools dropped support? _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ (b) For which adapters is it critical for ProTools to continue to support? _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ (c) Which adapters would you like to see ProTools support in the future? (Be as specific as possible.) _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ 16. Would you be interested in purchasing Foundation Manager or Cornerstone Agent if they were available on other operating system platforms? If so, which platforms are of interest to you? ___ DOS ___ Windows 3.1 ___ Windows/NT ___ Unix ___ Macintosh ___ Other ____________________ 17. Would you be interested in becoming a beta test site for future ProTools releases? ___ Yes ___ No If "yes," ___ I would like to test new functionality (e.g., expert analysis capability) ___ I would like to test the products on new platforms ___ DOS ___ Windows 3.1 ___ Windows/NT ___ Unix 18. Product Training: (a) Have you taken, or are you planning to take ProTools training courses? ___ Yes ___ No ___ Planning to take ___ Not planning to take (b) Have you received training on other network analysis products? ___ Yes ___ No 19. Customer Support: (a) How many times have you contacted our Customer Support department? ___ Never ___ Once ___ 2-5 times ___ More than 5 times (b) How many contacts with the Customer Support team does it typically take before your questions are resolved? ___ Never ___ Once ___ 2-5 times ___ More than 5 times (c) How would you describe the timeliness with which your issues are resolved? ___ Excellent ___ Good ___ Fair ___ Poor ___ Very poor (d) How would you describe the knowledge and helpfulness of our staff? ___ Excellent ___ Good ___ Fair ___ Poor ___ Very poor (e) Would you prefer to have the product support fees based on the number of incidents, hours of support, or a period of time (e.g., annual fees) ___ Number of incidents ___ Hours of support ___ Period of time (please specify) ____________________ (f) Should various levels of support be offered? (e.g., varying response time commitments, upgrades, BBS support, installation support, extended hours, etc.) ___ Yes ___ No (g) If you answered "yes" to item (f) above, which services would you be interested in and how should we charge for them? Interested? Charge By Yes No Support Service By usage Annual Fee ___ ___ Telephone hotline during _______ _______ ProTools business hours (8am-5pm, PST) ___ ___ Extended hours for telephone _______ _______ support ___ ___ On-site installation _______ _______ ___ ___ BBS support _______ _______ ___ ___ Remote control support _______ _______ ___ ___ Product upgrades ___ Priced and purchased separately each time $_________ each ___ One-time annual fee covers all upgrades $__________ per year Thank you for your time in completing this survey. We look forward to your comments and welcome the opportunity to work with internet managers in the future. Please return to: ProTools Customer Survey 14976 NW Greenbrier Parkway, Beaverton, OR 97006 6 -- Communications Systems Research Corporation Dallas, Texas, 75252 US
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