🚀 go-pugleaf

[POSTED TO comp.dcom.modems.cable]
Spam Trap <usenetspamtrap@newsguy.com> wrote:

>I did that, and received two contradictory replies (not including the
>auto-acks from @Home's abuse department):
>
>1. A personal reply from the NOC (at a few minutes past midnight):
>"Thank you for bringing this to our attention. I have gone through and
>disabled all of the offending customers. My apologies for the delay.
>The abuse department will follow up with each of these customers."
>
>2. A from letter Customer Service:
>"As an always-on connection,  you are likely to see many packets of
>data  that are stopped as "intrusions" when they really are nothing
>more than  normal packets.  ...
>
>Who is correct? From the logs, and from what I could look up on-line
>(e.g., http://www.sonicwall.com/firewall-pro/dos_attacks.html,
>http://www.robertgraham.com/pubs/firewall-seen.html), it appears the
>notice from the firewall was accurate. My inclination is to *not* send
>logs to customer service anymore (I cc'd them) - I think the form
>letter is a brush-off to have you contact abuse.

Correct.  Customer Service is technically clueless.  NOC (network
operations center) is what matters.  Your firewall is doing its job -- be
glad you have it.

-- 
Best regards,
John Navas     <http://navasgrp.home.att.net/>
CABLE/DSL TIPS:  <http://navasgrp.home.att.net/tech/cable_dsl.htm>