Poor Customer Service By Matlab

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#134

From: John Kingman
Date: Wed, 27 Jan 1993 21:52

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Have other users had trouble getting the MATLAB (Mathworks)
staff to respond to e-mail messages?  If so please voice your
complaints.

I purchased MATLAB for 486 in summer '92 with assurances that 
the 4.0 version was forthcoming and would be an automatic
upgrade.  They have obviously not met the time promise 
but apparently do not intend to keep the free upgrade promise
either and are talking about $200 to $300!

I am up to roughly 6 e-mail messages to various Mathworks 
personnel since November concerning this and other problems,
and have not received one response!  I see disturbing evidence 
that a once good service and product is headed the same direction 
as most other US businesses ...downhill.  Did MBA's or accountants 
take over the management?

How professional/responsive is the Mathematica group?

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From: johnk@exlog.com (John Kingman)
Subject: Poor Customer Service By Matlab
Message-ID: <1993Jan27.215205.12714@exlog.com>
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Organization: Sun Microsystems, Inc.
Date: Wed, 27 Jan 93 21:52:05 GMT
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