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			ANNOUNCEMENT!!!
			===============
This document announces the first wide release of the Problem Tracking
System (PTS), also known as the X Problem Tracking System.
PTS/Xpts is FREE software.

SOFTWARE:	Problem Tracking System(PTS) / X Problem Tracking System(Xpts)

VERSION:	1.03 (first wide distribution)

SYNOPSIS:	PTS/Xpts helps with system management.  It lets people
		report problems and lets sysops record their solutions
		to those problems.  It also helps automate other related
		communication activities.  Some might call this "help-desk"
		software.

SYSTEM REQMTS:	The core of PTS is "xpts", an X11R4/X11R5 application
		which uses the Athena widgets.  Building PTS requires
		a Unix variant, an ANSI C compiler, lex, and yacc.

AUTHORS:	Dean Collins, Chris Hyde, Luke Sheneman, Brian Goff,
		and John Hunter, among others, known collectively as
		"Zombie Software".

AVAILABILITY:	PTS/Xpts is free software.  Sources may be obtained from
		the following sites via anonymous FTP.  You will also find
		it at other sites that mirror these sites.

			ftp.x.org		/contrib
			ftp.uidaho.edu		/pub/unix 	(slow)

		The following site mirrors the ftp.x.org:/contrib files:
			wuarchive.wustl.edu	/packages/X11R5/contrib-pub

		Files are pts-1.03.tar.Z and pts-1.03.README.
		Look for patches, too.

DESCRIPTION
-----------
PTS is a tool for improving communication between system users
and support personnel (sysops) about problems encountered
with the system.  It consists of several programs, including
Xpts and ptsager.

In a nutshell:
Xpts is used by system users to report problems.  Support personnel
(sysops) also use it to log their activities on solving each problem.
Xpts also sends e-mail to problem reporters when their problems are solved.
Problems are stored in a permanent database for future reference.

The problems are organized in a tree-like structure.  For example, a
problem with "rn" might be reported in "/Software/News/rn".  A problem
with a computer monitor might be reported in "/Hardware/Monitor".  
The problem tree structure is completely configurable to meet your
particular needs.

Ptsager scans through the database once a day and sends electronic mail
to certain system users about problems that have remained unsolved for
several days.

While PTS was designed with managing a network of Unix workstations in
mind, it is general and versatile enough to be used in many other ways.
For example, at the University of Idaho, PTS was used by the PTS
design team to report problems with and take suggestions about early
versions of PTS.  We are very interested in hearing about unique
and creative ways in which you use PTS/Xpts.

PTS was designed and implemented by "Zombie Software", consisting of
me (Dean Collins), Chris Hyde, Luke Sheneman, Brian Goff, John Hunter,
Brent Heikkula, and Dayne Steed.  It was designed in great part on a
volunteer basis for the University of Idaho Computer Science Department.

I can't really provide much support for this free software,
but I'll help when I can.  I would appreciate help from others
in this project.  


***BREAKING NEWS!***
The company I'm working for is moving their Seattle R&D office
to Atlanta, Georgia later this year.  Since I've really become
attached to Seattle I've decided to seek other employment here.
If you know of any upcoming job openings in the Seattle area
for someone with both system administration and software development
talents please let me know at either my e-mail address or
my snail-mail address.  Thanks in advance!

	Dean Collins
	15325 NE Redmond Way, #L1105
	Redmond, WA  98052
	dean@halcyon.com
	
Note:  My employer is in now way associated with the development of PTS.
*******************


PTS is being offered as a gift to the Internet community for it's 
generosity towards us.  Enjoy!

Dean Collins
Tue Feb  8 09:45:31 PST 1994
------------------------------------------------------------------------------
Dean Collins,		  Systems Administrator, The System Works, Redmond, WA
dean@halcyon.com, dean@cs.uidaho.edu, dean@uidaho.edu or dean%tsw@uunet.UU.NET
-- 
------------------------------------------------------------------------------
Dean Collins,		  Systems Administrator, The System Works, Redmond, WA
dean@halcyon.com, dean%tsw@uunet.UU.NET, dean@cs.uidaho.edu or dean@uidaho.edu