🚀 go-pugleaf

In article <na.8f86a7474a.a70220rayd@argonet.co.uk>
          Ray Dawson <rayd@argonet.co.uk> wrote:

> In article <345684a47@ursaminr.demon.co.uk>, Peter Smith
> <polaris@ursaminr.demon.co.uk> wrote:
> 
> : > I faxed SyQuest (in Edinburgh) regarding my dead int. SyQuest (see
> : earlier
> : > thread in c.s.a.hardware) and one of their engineers called me next day
> : > with the appropriate advice and also the not really surprising info that
> : > the 105mb version is no longer manufactured. Cheers, Brian  
>  
> : Ha. I phoned them up about my dead EZ135, on the advice of Castle
> : Technology, and I spoke to a really obnoxious bloke, who effectively told
> : me to stick my drive up my arse! (What he actually said was that they
> : wouldn't touch the drive unless I'd bought it from them direct, which was
> : exactly the opposite of what Castle said)
> 
> My first 270 Mb Syquest started playing up about seven months after I had
> bought it and Syquest wouldn't touch it - again because I hadn't bought it
> direct.  They were very pleasant though and advised me to contact the

> supplier (Technology Matrix) as it had a two year warranty.
> 
> Technology Matrix asked me to reurn the drive to them and sent me a
> replacement by return, without any quibbles.  They in turn would be sending
> the faulty one to Syquest.
> 
> I presume Castle Technology should replace the drive under warranty and
> send the faulty one back to Syquest.  Either that or send it away on your
> behalf.

Which indeed they did (send it off to Syquest on my behalf). It's just
Syquest aren't particularly forthcoming with the goods :-( so I've got 8 135
cartridges sitting here, with my entire system backup on, and I can't read
them :-(((

Peter


-- 
50 things to do in a lift....
 49. Stare at your thumb and say "I think it's getting larger."