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Article #264

Re: Demon Internet Support

#264
From: Graham Seale
Date: Tue, 19 Mar 1996 00:00
31 lines
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In message <zSIQMKAQzVTxEwTF@demon.net> James Coates wrote:

> Just a quick reminder, people.
> 
> <official>If you have a support query regarding our service, please
> email internet@demon.net. Please do not mail individual members of
> support for assistance.</official>
> 
> <personal>I am not here as a back door into technical support. If you
> have a problem, you should approach support in the same way any other
> customer would. You can telephone 0181 371 1010 or email
> internet@demon.net.</personal>
> 
> Thank you.
> 
> James.
> 

Givem my past experiences with Demon technical support, I do not blame
anyone finally fed up with the worlds most expensive (one ear) classical
music to try and seek out "back door" friend.

I think it must be analagous to keeping birdfeeding tables. For every
one you get to see, there are a dozen others actually out there. I agree
that people should not misuse or abuse the mail of individual members of
the support group, but you have to use your judgement and common sense.
If you resent that desperate users will finally resort to a back door,
then the answer is surely to make the front door wider + add an extension!

-- 
Graham Seale
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Message-ID: <19960319.083915.73@southlin.demon.co.uk>
Path: arc1-ca.pugleaf.net!unknown!not-for-mail
References: <zSIQMKAQzVTxEwTF@demon.net>

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From: graham@southlin.demon.co.uk (Graham Seale)
Subject: Re: Demon Internet Support
Date: 1996/03/19
Message-ID: <19960319.083915.73@southlin.demon.co.uk>
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