🚀 go-pugleaf

	Hi Everybody.

	Well, here I go again...
	About 2 months ago (?) I posted an article that outlined a horror
story I had been going through in trying to get my ST fixed. I have a 1040
that I use with both color and monochrome monitors.
	The problem was (and is!) that the monochrome screen image moves around
and flickers. (usually moving between 1 and 4 millimeters left and right).
At the time, I took my machine in to Atari. They said they couldn't find
a problem. I assumed it had to do with interferance, no such luck. definitly
not an interferance problem. So I tested the keyboard unit with other monitors.
same problem. OK. I took the keyboard unit in to get IT fixed. 1 week later:
"couldn't find a problem." Getting really tired of this now. I appealed to
the net. Suggestions: reseat chips. no effect. Bad Shifter. Got it replaced
at atari. no effect. This process of continually going out to Atari to get
the thing fixed, and having them not being able to find the fault has been
going on for 3 months now.
	At this point I have had to drive out to Atari Canada 5 times (about
a 30 minute drive). If you add up the time spent in repair visits, my machine
has been at atari FOR OVER A MONTH. I have spent $90 on a new shifter (granted
this was my own idea), and the damn machine is still broken (and visiting
atari for the 5th time).
	The saddest thing is that if I had bought a Mac, or an Amiga or just
about any other machine, they would simply have swapped my machine and worried
about the problem on THEIR time. That is what they are paid for.

	My point is this:
	I really like the ST (really!) it is cheap and powerfull. On the whole
though I have found Atari's support to be the worst I have had to deal with.
I am in fact very tempted to take them to court over the way they have botched
my service job.
	Barring some kind of proof that Atari Canada takes servicing machines
seriously, I am interested in collecting other peoples similar stories for
posting to the net, bix, compuserve, and/or Byte. Perhaps a P/R kick in the
pants is what these people need.

		Thanks,
		Pete Santangeli
		pete@utgpu

		psantangeli on BIX

		Mail:
		Pete Santangeli
		56 Coldstream Ave
		Toronto, Ontario
		M5N 1X8