🚀 go-pugleaf

If there is anybody from Atari customer service with access to this posting,
I would appreciate a response.

I have already noted in the last couple of days the problem I am having
with my 1040.  I have now gotten it back from the second "authorized
service center" unfixed with the following commentary:

"You need a speed adjustment.  The drive passes all of the tests and is
properly aligned. The Chinon has no speed adjustment. Since it passes all
of the tests, Atari will not take it back.  Your best bet is to break
one of the heads. I'll do it if you'd like."

When I reminded him that the last time (just about a year ago) I had to
have the drive replaced it took over six weeks, I got the following:

"Oh, you did it through CompuClub (in Framingham, MA).  They owe Atari alot
of money, so they're at the bottom of the priority list. That's why it took
so long."

I will also point out that the replacement drive I got at the time was not
the same as my original.  That was a replacement for a stock drive - mine
had still not been returned.  At the time, I was happy to take anything I
could get, and they told me that the Chinon was a better drive than the
one I had anyway.

The bottom line is this: What do I do now?  I have a functioning drive that
will not read any of my PD software (put on 10 sector disks) nor a number
of purchased products (Heroes of the Lance, Guild of Thieves, etc.)
I don't think it's fair to have to break it to get it replaced, nor am
I happy with the prospect of returning it along with $60 to get a
replacement just because this is a cheap model without a speed adjustment.

The best suggestion I've had yet is to buy another one, swap out the
insides and bring it back as defective.  I'd prefer to hear a fair (and
legal) solution to my problem.

Please contact me as soon as possible.  I have supported Atari for years
(I have a 2600, 5200, 800 with two drives, and now my ST), and I would
appreciate some consideration for my loyalty.

Matt Stone
(508)366-6031
Westboro, MA