🚀 go-pugleaf

Here's some more information from my friend who's been discussing
his ROM 8 problems both with Seagate, and HDI (where he bought 
the drive).

~~~~~~~~~

From: bowden (Michael L. Bowden)
Subject: More ST296N info (negative)
Date: Fri, 1 Sep 89 14:00:33 EDT


I just got off the phone from another go-round with Seagate and HDI regarding
the ROM upgrade for the 296N.  Things aren't as rosey as I had hoped, for
several reasons:

(from HDI)
 - The ROMs are NOT socketed
 - You must send the drive back, they won't ship you the 
   replacement first
 - They have no idea how long it would take to get a new drive in
   with the correct ROM in it (HDI doesn't even know how to tell
   what ROM revision the drive has)

(from Seagate)
 - Seagate isn't currently shipping the drive with rev 7 or 12 ROMs
 - The drive would go back to the repair facility; you won't get the
   original drive back; and it's at least a 2 week turnaround
 - They aren't advertising it as a 1:1 drive, so they don't seem to
   feel any pressure on this issue

Pam Swanson said to call back in a month or so if I wanted to check up
on the situation, and offered an apology, though there isn't much that
she can do about the situation.

Sounds like you may be better off getting one of the other drives that'll
do 1:1 for a few dollars more, if you're interested in that kind of
performance.  Sure does complicate the equation (again), doesn't it.

-- 
Mark T. O'Bryan                 Internet:  obryan@gumby.cc.wmich.edu
Western Michigan University
Kalamazoo, MI  49008