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Thread View: comp.sys.celerity
2 messages
2 total messages Started by Dan Schlitt Thu, 05 Jan 1989 13:46
Re: FPS [lack of] Service on Celeritys
#48
Author: Dan Schlitt
Date: Thu, 05 Jan 1989 13:46
25 lines
1716 bytes
Right here on my desk is a "Customer Survey" from FPS.  It provides me
"an opportunity to influence the quality of support and service
provided by FPS."  Maybe rick will get the opportunity as well.

Our experience is that we have received no service from FPS (none).
It is fortunate that our system has been relatively well behaved and
has not required service.  The last we have heard from either Celerity
or FPS except for copies of press releases was our tape for NFS which
we purchased just before the great demise.

Although our Celerity is not yet connected to the Internet, I assume
that there are some which are.  The great internet worm episode should
have brought some patches.  We are binary only, so we must depend on
the vendor for patches for most things.  The sendmail backdoor was
open on our system -- I could patch that -- and I assume that the ftpd
problem exists as well.  I don't think I can fix that with adb.
Fingerd probably also requires fixing.  Those should be high priority
fixes.  But nothing from FPS but a survey.

Maybe it is high time to make some loud noise.

Dan Schlitt                        Manager, Science Division Computer Facility
dan@ccnysci                        City College of New York
dan@ccnysci.bitnet                 New York, NY 10031
                                   (212)690-6868
Re: FPS Service on Celeritys
#50
Author: Paul Kinney
Date: Wed, 11 Jan 1989 17:27
37 lines
1694 bytes

FROM: Bud Parker, Director of Customer Service
SUBJECT: FPS Computing Customer Response
DATE: January 10, 1989

A couple of items have been communicated across this network in recent
days about FPS customer support on Celerity products.  We value this
feedback and we have taken several steps to respond directly to the
concerns raised.

This is not the appropriate medium to go through the details of how we
are resolving these issues.  We have spoken directly with both of these
customers and we are responding to their needs for excellent customer
support.

We have a strong commitment to meeting our customer's needs through
exceptional customer service.

If you are a customer of ours, whether you use Celerity 1200's or FPS
products, we are committed to meeting your needs with the largest and
best customer service organization in technical computing.

We want your feedback and we ACT on it!  If you have issues or concerns,
please call me or either of my top two guys any time, night or day:

CUSTOMER SERVICE HOTLINE:
1-800-237-7782 (USA)
1-800-237-6611 (Canada)
or call us direct at 503-641-3151
Bud Parker, Director of Customer Service, ext. 3820
Gary Bays, Manager of Logistics, ext. 3410
Al Stewart, Manager of Support, ext. 3704

Thanks for the valuable feedback.

Bud Parker
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