DEC Support?

Article View: comp.sys.dec

Article #3752

#3752

From: Dennis Gray Jr.
Date: Mon, 16 Nov 1992 19:34

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I always thought that Digital "I wanna be IBM in the 90s" Equipment
Corp always justified their outrageously high prices with their
support.  However, it seems that DEC isn't the slightest bit
interested in their customers.  I sight several things:

First, the technical sales line (800-DIGITAL) sometimes cannot even
tell me what parts I can use with my machine.

DEC "support" will not even talk to you unless you have one of their
outrageously priced service contracts.  Besides, I thought the high
equipment prices went to pay for support...

And now they cannot even supply tapes for their own machines.  A local
office supply has a 3M equililent to the TK50 tapes, but all three of
the DEC distributors I called have back orders (one guy said they had
"several thousand on order").  This is really insane.

I just hope I can be around to see DEC founder and sink like IBM is
doing now...

Disgusted,
-dennis
---
Dennis Gray, Jr.                                        DGray@uh.edu
		  "In UNIX We Trust" -Jerry Raschke

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From: dgray@menudo.uh.edu (Dennis Gray Jr.)
Newsgroups: comp.sys.dec
Subject: DEC Support?
Date: 16 Nov 1992 19:34:48 GMT
Organization: Academic Computer User Services
Lines: 28
Message-ID: <DGRAY.92Nov16133448@menudo.uh.edu>
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