🚀 go-pugleaf

I read this article on DEC support:

|>Path: eco.twg.com!uunet!ukma!wupost!zaphod.mps.ohio-state.edu!menudo.uh.edu!menudo.uh.edu!dgray
|>From: dgray@menudo.uh.edu (Dennis Gray Jr.)
|>Newsgroups: comp.sys.dec
|>Subject: DEC Support?
|>Date: 16 Nov 1992 19:34:48 GMT
|>Organization: Academic Computer User Services
|>Lines: 28
|>Message-ID: <DGRAY.92Nov16133448@menudo.uh.edu>
|>Reply-To: DGray@uh.edu
|>NNTP-Posting-Host: menudo.uh.edu
|>
|>
|>I always thought that Digital "I wanna be IBM in the 90s" Equipment
|>Corp always justified their outrageously high prices with their
|>support.  However, it seems that DEC isn't the slightest bit
|>interested in their customers.  I sight several things:
|>
|>First, the technical sales line (800-DIGITAL) sometimes cannot even
|>tell me what parts I can use with my machine.
|>
|>DEC "support" will not even talk to you unless you have one of their
|>outrageously priced service contracts.  Besides, I thought the high
|>equipment prices went to pay for support...
|>
|>And now they cannot even supply tapes for their own machines.  A local
|>office supply has a 3M equililent to the TK50 tapes, but all three of
|>the DEC distributors I called have back orders (one guy said they had
|>"several thousand on order").  This is really insane.
|>
|>I just hope I can be around to see DEC founder and sink like IBM is
|>doing now...
|>
|>Disgusted,
|>-dennis
|>---
|>Dennis Gray, Jr.                                        DGray@uh.edu
|>		  "In UNIX We Trust" -Jerry Raschke
|>
|>
|>
> Gee... you seem bitter ;-)

I think that it is not so rare to have a so bad support from DEC.
In italy my feeling is , and I have at 200 pages of letters sent to 
DEC Support without receiving back any answer to support my claim,
the DEC is interested to pick up money from custmore pocket.
I never got any answer to any problem that I submitted, the only way that
i got ultrix support was through the comp.unix.ultrix newsgroup.

Recently, at the list for DEC timing scale but 6 months ago, I asked
support for Ultrix  on DECStation 2100.
The problem was the impossibility to link dynamically the DECWindow library
I want to use this feature to develop an X-Window interface using CLX.

The answer that I received, after a month, from DEC in Italy "please do not
bother us with this kind of well known problems, ask to the news net"

In July, I wrote a complaining letter to DEC Corporation in the USA, 
again the same history, no answer back.

In September I had the opprtunity to talk with the DEC Corporation
ULTRIX product marketing.

I'm still waiting not for a solution to my problem, but at least for 
official answer

Then I think that DEC not consider at all the customer problems 

That it is all, for me it also enough

					Mario Furnari
					Istituto di Cibernetica
					Arco Felice - Naples
					Italy
					mf@arco.na.cnr.it