🚀 go-pugleaf

ggondor@cedar.pfc.forestry.ca (Guy Gondor) writes:
> Greetings:
> 
> We have been trying to purchase a InfoServer 100.  It is impossible to
> get a single story from a Digital Rep.  We have talked to at least 2
> sales reps, 2 techs, 1 tele-sales rep and checked an electronic
> bulletin board all providing different stories.  
> 
> Our immediate problem is determining what will happen to our license costs.

We found that it was difficult to get good answers from Digital as well...
In the end we sat down with our account rep who does the service contract
work and had her really run out the numbers.

In our case (we are in the U.S.) we are saving some money in media costs
and have retained our right to copy so we can use the software on our
other machine.

I went through virtually the same stuff though - conflicting reports
about what was what and how it worked and how much it would cost and
what version of VMS was needed, and ...

I think the trick is to quit talking to the sales reps and go talk to
the person who handles your service contract.  They should be able to
give you the real story with less sales hype and pressures.  That is
pretty much true for any company - the sales force rarely gives the
full story if they even have it, but if you can reach the real people
in the company you can get some good service.

 Rockford Lhotka                                INCSTAR Corp
 Applications Project Leader                    1990 Industrial Blvd
 lhotka@incstar.com                             PO Box 285
 612/779-1701                                   Stillwater, MN 55082
           >>>Amiga - The computer for the creative mind<<<