Why cann't "Scanner Wizard" detect a scanner?

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1 total messages Started by Dmitriy Kopnichev Wed, 10 Jul 2002 11:53

#255

Author: Dmitriy Kopnichev
Date: Wed, 10 Jul 2002 11:53

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Why does "Scanner and Camera Wizard" display "The computer cannot detect the
scanner or camera. Please make sure the device is turned on and is properly
connected to the computer. If the computer still cannot detect the device,
open Control Panel, click Scanners and Cameras, and then click Add Device.",
but the scanner is in the "Scanners and Cameras". Clicking "Test Scanner or
Camera" on "General" tab in the Scanner Properties displays: "Test
Successful. Your imaging device successfully completed the diagnostic
test.", but clicking on Scanner button on Detecting Problems tab displays:
"Sorry, cannot access your scanner. Your scanner is currently being accessed
by another application.  Please wait for the other application to finish or
close it to allow this application access.". No other application was
accessing the scanner then. It is written that the Scanner's SCSI card works
fine in the card properties. OSs are Windows XP and ME.
HP driver for Windows XP for my scanner HP ScanJet 6200c is installed. It is
written that the Scanner's SCSI card and the Scanner  work fine in the
card's and scanner's properties.
The Wizard works fine with my older scanner HP ScanJet 5p.
--
Please, click Message menu, then 'Reply to all' in Outlook Express. This
sends your reply to the newsgroups and to
my email address at the same time. Or reply to the newsgroups and my e-mail.
Mr. Dmitriy Kopnichev
e-mail: kopn@hotbox.ru

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