🚀 go-pugleaf

>> CDW sent me a V.fast modem when I specifically ordered the V.34 version.

CDW once sent me a LaserJet 4 PostScript SIMM when I had ordered a
LaserJet-III Ps cartridge, even though I'd discovered they couldn't ship it,
and cancelled the order.  They took it back at no cost to me.  A completely
different vendor did the same.  It happens.  In this era of same-day
delivery, shipment of cancelled orders also happen.

I'm frankly surprised that shipping incorrect products doesn't happen a LOT
more often than it does.  Resellers rarely properly identify the
manufacturer's SKU, and of course, their own order numbers and/or stocking
systems may not actually cough up the correct product when the order is
placed.

It is, unfortunately, incumbent upon the customer to be quite sure of
precisely what they are ordering.  I'm presently attempting to order a
Hitachi monitor, and CDW is one place that is looking into supplying it.
What I'm doing to minimize the chance of error is:

 1. Check with the original manufacturer to get their precise original
    product order number (in my case XU-4921D/A-HT01).  Try the web site.
    Call their product support line if necessary.

 2. Have the reseller quote it, and get their own order number.

 3. Have them re-enter the reseller order number and quote the exact
    description that their order processing system burps up.  

 4. Ask them what info they need on a paper order.  Tell 'em thanks, and
    ring off.

 5. Make out a PAPER order, which calls out the manufacturer's SKU.
    List the reseller SKU as well, but include a statement that "if
    there is any discrepancy between the two SKUs - do NOT ship - call
    me first"

 6. Send the order via FAX to ensure that no voice transcription error
    occurs.  Call back to confirm order receipt and tracking number.

Hopefully, on-line web ordering (backed by detailed linked data sheets) will
help eliminate this challenge in the future.

>> Don't ever buy anything from Computer Discounting (sic) Warehouse....

On the contrary, they are usually the first place I call when I can't
find products locally.

Regards,                                            1001-A East Harmony Road
Bob Niland                                          Suite 503
Internet:  rjn@csn.net                              Fort Collins
                                                    Colorado     80525   USA