🚀 go-pugleaf

David Reid Mareeba 921555 (reidd@planet.mh.dpi.qld.gov.au) wrote:
> I'd like to share my experience with getting a replacement Intel Pentium
> chip. So here goes.

> I rang Intel Aust. about a week ago requesting a replacement for my 
> faulty chip. I was told I had 3 options:

> 1) return the chip to Intel and they would send a replacement
> 2) get their service provider (ie. Digital) to replace it (either
>    take it to them or they come to you - but you have to pay!)
> 3) give my Master or Visa card number and they would send the chip. I 
>    then had 30 days to get the old one to them.

These seem to be reasonable solutions, more reasonable than Intels first
stance of "you prove you have a problem and we might replace it"

> So, Intel have once more ensured they cheesed off another client. WELL
> DONE INTEL (note sarcasm).

It seems to me your beef should be with the dealer you purchased it
from, if he wont swap the chip for you. He was the person you bought the
computer from, not Intel. Now that Intel has agreed to swap CPU's, the
dealers should be getting replacements. 
Living in remote areas does have advantages and disadvantages. I don't
think it is fair to blame Intel for you not having a credit card either.
I'm sure they would accept a cheque if you asked them, and then refund
it when you send them the old one. Have you asked?

Trevor.