🚀 go-pugleaf

Hi: I have a brandnew MICRON PC with  a Supra 288i Sp Internal 
Speakerphone Modem w/Voice Mail.  It can connect my computer to 
online service,like CompuServe, but  it seems a DUMB!  When it is 
dialing, you can not hear ANY dial tones and hissing sound when 
it is success.  You just do not know what is happening when you 
dail a number.  I have called MICRON tech. support for sereral 
times  and talked to 5 different people.  Nobody knows how to 
solve this problem.  They even sent me another brandnew modem, 
but the new one still works exactly the same way, another DUMB! I 
 tried to reset the speaker volume for modem (in modem setting 
windows) to maximum and turn up my external sperkers (25 Watts 
each) to maximum.  But It does not do any good. The modem still 
keeps silence. (by the way, is the modem suppose to use internal 
or external speakers?)  I also tried to reinstalled the modem and
the driver.  No way.  I am just very frustrated  and  do not know 
what else I can do. Do you know what causes this problem and how 
to solve it?  I am running Windows 95 and have a Sound Blaster 
Wavetable AWE Sound Card (16 bit).  The modem is a 28800 bps 
Full-Duplex Speakerphone Modem which has a integrated 16550 UART 
(w/16-Byte FIFO). Albo I tried to make a call by my computer.  I 
could dial out but the modem was also silence.

Any helpful info will be most appreciated.