🚀 go-pugleaf

  Next time, watch the quotes and replies -- you cussed out the wrong
person. The person you replied to was questioning why Kara's post was
so hostile. Her post was the one that got you all worked up.

On Wed, 26 Aug 1998 08:49:42 -0600, "Hough/Babe'" <scbabe@codenet.net>
wrote:

>Maybe they're rude because you're a big dickhead asshole. You fucking lazy
>people who call up to see  what the prices are and what products there are.

  Yep, that's us -- the fucking lazy people who actually expect
customer service from customer service people. Yeah, we're bastards.
We should have to work hard to earn the privilege of buying things at
Best Buy. I guess we're not worthy of giving them our money.

>Try checking the damn web site if you can't get away from you're damn
>computer for 15 minutes. Yes I work there, not in computer sales though. Let
>me tell you when you call there are usually already 10 people waiting with
>questions in the store. Why should you who are too lazy to come in get
>precedence over them. And they are not computer techs they are just sales
>people. Try the number for your computer manufacturer ifyou have technical
>questions. Oh, you're probably too cheap which is why you call goddamn Best
>Buy trying to get free tech support. Give me a break you arrogant prick.

1) A customer is a customer is a customer. Why should the fact that
they're on the phone or lazy make a difference? Best Buy has no
business limiting its customer service to people who aren't lazy. If
the salespeople can't handle answering the phone, maybe they should
find jobs they can do competently.

2) They may not be "computer techs", but as salespeople they should
have a clue about what they're selling. But I could even live with
their ignorance if they would just admit it and try to find an answer
elsewhere. What's annoying is the fact that so many of the salespeople
will make ignorant comments as if they were pronouncing the gospel
from on high. There's nothing worse than someone who pretends to know
what they're talking about when they don't.

3) There's a difference between trying to get free tech support and
expecting to get accurate pre-sale information about products. Yes,
undoubtedly cheapskates do try to get free tech support out of BB, but
the proper way to deal with this is to revise the pricing structure to
cover the increased costs, or to refer people to the correct number.
However, providing technical information about the computer products
being sold is within what a customer should reasonably expect of a
salesperson in a computer department.

4) I could point out the foolishness of denouncing someone else's
arrogance in a post that condemns as lazy people who are unwilling to
visit the store everytime they have a product or pricing question.
However, from the uncontrolled anger in your post, you're probably too
busy frothing at the mouth in holy indignation to appreciate the
humor, or to consider the possibility that there could be reasons
other than laziness for a customer to call with a question.

  You could've taken the opportunity provided by Kara's post to
demonstrate that her blanket generalizations of BB employees were
erroneous and unjustified, but instead you had to have your little
temper tantrum, and in so doing, you've just confirmed all the
stereotypes about lazy, rude, arrogant employees in a "customer
service" business who seem to suffer from the illusion that they are
better than their customers. Yes, customers can be turds, but if you
respond with the kind of attitude you've demonstrated (and thus behave
no better than the worst of the customers that you denounce), you'll
eventually make those same turds leave you unemployed, and who will be
the more pathetic one in that scenario?

Frank Garcia
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