🚀 go-pugleaf

san bernardino,ca
i am personally boycotting best buy and encouraging everyone i encounter to
do the same, best buy obviously this corp. is not concerned w/customer
service, and at their pace they will soon realize that customer service
plays an important part of retail sales.
i purchased memory chipsets a year ago and i returned an hour later w/recipt
and spoke to the same person wich i made the purchase from, to make an
exchance, and they pissed me off so bad i had them call the manager so i
could cuss him out, finally i was able to make my exchange and i left, never
to return.
ablang@my-dejanews.com wrote in message <6qb3t5$1sl$1@nnrp1.dejanews.com>...
>DATE: Wed, 5 Aug 1998 15:59:55
>From: "Ken and Cheri Bett" knc @ ij.net
>
>Dear Friends and Friends of Friends,
>
>
>Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
>Friendly Store
>
>
>I promised Best Buys I was writing this letter and sending it to all my
>friends.  Please be aware that Best Buys return policy is as follows:
>
>No returns without a receipt.
>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.
>
>The latter policy is what has caused me to write and warn all.  As most of
>you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
>you can probably sympathize with the problems of purchasing merchandise and
>returning merchandise with young ones in tow.   Best Buys does not.
>
>On 6/29/98, I bought a printer, scanner, printer cable (which they told me
>I'd  have to buy, because the one I had for my laser printer wouldn't work.
> They were wrong.), and a surge protector  (which I actually asked for a
>telephone line protector, but was given an electrical surge protector with
>a telephone line protector).
>
>On 8/3/98, I finally made it back to Best Buys to return the printer cable
>and surge protector, unopened, unused, and with receipt (my niece was baby
>sitting the girls).  Guess what!  I was 5 days too late.  They refused to
>refund my money and offered a store credit instead (As if I need a store
>credit more than my money).  I spoke to the Manager on Duty, I spoke to
>Corporate Headquarters. I explained the difficulties of returning to the
>store with children in tow.  I told them I had no need of a store credit.
>I told them I would never return to Best Buys for further purchases, and
>that I'd warn all my friends, my family, and anyone that would listen.
>They didn't care.  Evidently they're not interested in repeat business or
>referral business.
>
>My main mistake was not reading the back of the receipt, which is where you
>will find the return policy.
>
>Please take heed of this warning, and warn others.  I have since spoken to
>several friends who have had, or know someone who has had, similar
>experiences with Best Buys.
>
>Best Buys retail store is not a best buy if your stuck with merchandise or
>a store credit that you don't want or can't use.
>
>Please forward this warning to everyone you know.  Thanks.
>
>
>Respectfully yours,
>Cheri Bett
>knc&ij.net
>
>
>--
>Here is my favorite movie/book quote:
>Light of my life.
>Fire of my loins.
>My sin.
>My soul.
>
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