🚀 go-pugleaf

You know what, I don't feel a bit sorry for you-their policies were
posted. There are stores in the San Francisco Bay Area that have a 3-7
day return policy, and that is WITH a receipt......

ablang@my-dejanews.com wrote:
> 
> DATE: Wed, 5 Aug 1998 15:59:55
> From: "Ken and Cheri Bett" knc @ ij.net
> 
> Dear Friends and Friends of Friends,
> 
> Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
> Friendly Store
> 
> I promised Best Buys I was writing this letter and sending it to all my
> friends.  Please be aware that Best Buys return policy is as follows:
> 
> No returns without a receipt.
> 
> No returns after 30 days, even if you possess a receipt and the product is
> unopened and unused.
> 
> The latter policy is what has caused me to write and warn all.  As most of
> you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> you can probably sympathize with the problems of purchasing merchandise and
> returning merchandise with young ones in tow.   Best Buys does not.
> 
> On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> I'd  have to buy, because the one I had for my laser printer wouldn't work.
>  They were wrong.), and a surge protector  (which I actually asked for a
> telephone line protector, but was given an electrical surge protector with
> a telephone line protector).
> 
> On 8/3/98, I finally made it back to Best Buys to return the printer cable
> and surge protector, unopened, unused, and with receipt (my niece was baby
> sitting the girls).  Guess what!  I was 5 days too late.  They refused to
> refund my money and offered a store credit instead (As if I need a store
> credit more than my money).  I spoke to the Manager on Duty, I spoke to
> Corporate Headquarters. I explained the difficulties of returning to the
> store with children in tow.  I told them I had no need of a store credit.
> I told them I would never return to Best Buys for further purchases, and
> that I'd warn all my friends, my family, and anyone that would listen.
> They didn't care.  Evidently they're not interested in repeat business or
> referral business.
> 
> My main mistake was not reading the back of the receipt, which is where you
> will find the return policy.
> 
> Please take heed of this warning, and warn others.  I have since spoken to
> several friends who have had, or know someone who has had, similar
> experiences with Best Buys.
> 
> Best Buys retail store is not a best buy if your stuck with merchandise or
> a store credit that you don't want or can't use.
> 
> Please forward this warning to everyone you know.  Thanks.
> 
> Respectfully yours,
> Cheri Bett
> knc&ij.net
> 
> --
> Here is my favorite movie/book quote:
> Light of my life.
> Fire of my loins.
> My sin.
> My soul.
> 
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