🚀 go-pugleaf

DATE: Wed, 5 Aug 1998 15:59:55
From: "Ken and Cheri Bett" knc @ ij.net

Dear Friends and Friends of Friends,


Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
Friendly Store


I promised Best Buys I was writing this letter and sending it to all my
friends.  Please be aware that Best Buys return policy is as follows:

No returns without a receipt.

No returns after 30 days, even if you possess a receipt and the product is
unopened and unused.

The latter policy is what has caused me to write and warn all.  As most of
you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
you can probably sympathize with the problems of purchasing merchandise and
returning merchandise with young ones in tow.   Best Buys does not.

On 6/29/98, I bought a printer, scanner, printer cable (which they told me
I'd  have to buy, because the one I had for my laser printer wouldn't work.
 They were wrong.), and a surge protector  (which I actually asked for a
telephone line protector, but was given an electrical surge protector with
a telephone line protector).

On 8/3/98, I finally made it back to Best Buys to return the printer cable
and surge protector, unopened, unused, and with receipt (my niece was baby
sitting the girls).  Guess what!  I was 5 days too late.  They refused to
refund my money and offered a store credit instead (As if I need a store
credit more than my money).  I spoke to the Manager on Duty, I spoke to
Corporate Headquarters. I explained the difficulties of returning to the
store with children in tow.  I told them I had no need of a store credit.
I told them I would never return to Best Buys for further purchases, and
that I'd warn all my friends, my family, and anyone that would listen.
They didn't care.  Evidently they're not interested in repeat business or
referral business.

My main mistake was not reading the back of the receipt, which is where you
will find the return policy.

Please take heed of this warning, and warn others.  I have since spoken to
several friends who have had, or know someone who has had, similar
experiences with Best Buys.

Best Buys retail store is not a best buy if your stuck with merchandise or
a store credit that you don't want or can't use.

Please forward this warning to everyone you know.  Thanks.


Respectfully yours,
Cheri Bett
knc&ij.net


--
Here is my favorite movie/book quote:
Light of my life.
Fire of my loins.
My sin.
My soul.

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