🚀 go-pugleaf

Boycott Comp-LAN-America

a.k.a. Business Express 
2225 Barham Dr
Escondido CA 92029
(619)746-4600


DO NOT do business with this company owned by Ron LaLanne. 

They do not use fair business pracitces and deliberately mislead you of 
their return policies.


I had the misfortune of doing business with them and was treated badly, 
so I am here to do what damage I can. The BBB have done what they can, 
and Small Claims is too much trouble.

I hope that this can serve a warning to anyone looking to do business 
with Comp-LAN-America and that I am not judged too harsh for posting to 
such a long list of groups.


What Happened:

While visiting their booth at a local computer fair (Orange County Fair 
Grounds), 16 Mb of RAM was purchased on Nov18, 1995 with verbal assurance 
of a full refund if I was not statisfied. Within days I discovered that 
the RAM was faulty or incompatable with the new motherboard purchased at 
the same fair (from Citicom of Garden Grove Ph(714)537-3399: Who I highly 
recommend)

I  contacted Comp-LAN-America for instructions on how to handle the 
return. I was told to mail it back and I would recieve a full refund. I 
did so, and it was received by them on Nov 24, 1995. Nearly two months of 
calls to remind them of my situation finally resulted in a check on Jan 
18, 1996 for the amount of purchace less a 15% restocking fee.

While restocking fees are not uncommon, nor are they unreasonable... I 
would not have done buisness with Comp-LAN-America in the first place had 
they not lied to me at the time of purchase by assuring me of a FULL 
refund if I was not satisfied.

As I understand my situation according to the Better Business Bureau, a 
business is not obligated to inform me of their refund policy. And even 
though I did ask and was lied to *twice*, it is my word agianst his.  
This, coupled with the small amount of money involved, leads me to 
conclude that Small Claims would be more trouble than it is worth... 
however, posing this on the net is no trouble at all :)

______________________________________________________________________________
  Lee Bailey 	| User of OS/2 and Geoworks Ensemble instead of M$ Windoze,
offsite@crl.com	| get Geos demo at ftp://arginine.umdnj.edu/pub/geos/publish
______________________________________________________________________________
"What we gona do tomorrow night, Brain"?
"Same thing we do every night, Pinkey -- TRY TO TAKEOVER THE *WORLD*"!
						- Pinkey and the Brain