🚀 go-pugleaf

Danny Willis wrote:
> 
> ohlenc@ucs.orst.edu (Christopher Ohlen) writes:
> >I received a replacement drive which turned out to be bad.  It was a model
> >AC31600 made *28 January 1997*!!  They were still in production less than a
> >month ago!
> >It appears that WD's press release staff is ill informed or they are not being
> >truthful about the 31600 producting being ceased in August of 1996.
> 
> Perhaps this is the situation: WD did stop manufacturing the 31600 in Aug
> 96, but the replacement drives that people are receiving are
> *remanufactured* drives, ie the same chassis that people are returning,
> but with new firmware (or whatever) and a new sticker date. (And
> hopefully recertified with a new test suite, logged for a full warranty,
> etc.)

When I called their tech support line and said that my drive was
experiencing
the dreaded missing from the os problem, they said that they could only
replace
the drive with another 31600 since I had not run the WDVERIFY program.
When I
questioned them about quailty, the tech said that they had checked the
refurb
drives and they would not be a problem. I asked how they could be sure
and I
did not get a satisfactory answer for my concern.

I solved my problem by taking the drive back to the local vendor that
sold it
to me and they replaced it without question. Took a couple minutes to
reinstall
it and restore the backup.

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