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Article View: comp.sys.ibm.pc.hardware.misc
Article #502

Re: Western Digital Replacement of Defective Drives

#502
From: DocW
Date: Fri, 28 Feb 1997 00:00
29 lines
2819 bytes
In article <33167b96.28242215@news.concentric.net>, iwas@there.com (- C J -) wrote:

>Could you post that program here please? I Went to the site and it
>wasn't there. Then I Called tech support, and they told me they
>withdrew the file to test it further!?! Maybe so many peoples' drives
>failed the test, that they wanna rig the program to give more
>"favorable" results. I Would rather use the original test on my drive.
>Can one of you help?
>
>Thanks, - C.J.-
Could be due to problems like I encountered- I have an AC31600 (sez' so on the 
box AND the drive label) and got an error code of 0257 with the message 
"Please contact technical support concerning this drive." I called and when I 
gave the error code the tech started arguing with me that I DID NOT have an 
AC31600. I told him repeatedly that I was staring at the drive label and it 
sure was an AC31600 (it was purchased factory sealed from Best Buy at the end 
of '95). He went into detail on the fact that this error code meant he could 
not issue me a return because I DID NOT Have a 31600. Then he said my drive 
could be fixed with the ATIDE program (been there- done that, it still is 
growing bad sectors even after doing the overlay and remapping over 220 bad 
clusters.) I asked him why the program would tell me to contact him if this 
wasn't even the 31600 and there wasn't a problem- he said "well, it just wants 
us to be aware of the results". Finally after I told him his error code was 
BOGUS he huffed and said "just wait a minute". I was put on hold for 3-5 
minutes. When he returned he was a perfect gentleman and started taking my 
name and address to issue me an RMA and a new 21600 drive. A happy ending, but 
something is amiss.
DocW
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From: docw@mindspring.com (DocW)
Subject: Re: Western Digital Replacement of Defective Drives
Date: 1997/02/28
Message-ID: <5f6pfe$mda@camel4.mindspring.com>
X-Deja-AN: 222075479
References: <33162CE9.7B61@nwj.com> <33167b96.28242215@news.concentric.net>
X-Server-Date: 28 Feb 1997 14:18:22 GMT
Organization: MindSpring Enterprises
Newsgroups: comp.sys.ibm.pc.hardware.misc,comp.sys.ibm.pc.hardware.storage,comp.sys.ibm.pc.hardware.systems,comp.arch.storage,comp.os.ms-windows.nt.setup.hardware,biz.marketplace.computers.pc-clone