🚀 go-pugleaf

In article <3gchgf$1o3u@news-s01.ny.us.ibm.net> sleon@ibm.net writes:
>From: sleon@ibm.net
>Subject: Re: **DONT** Buy _ZEOS_
>Date: 28 Jan 1995 04:34:23 GMT

>In <3gc3k2$pte@its.hooked.net>, brucek <brucek@hooked.net> writes:
>>ra07825@nyssa.swt.edu (Bobby Anaya) wrote:
>>>
>>> I have been following these ZEOS discussions now for about two weeks. It
>>> seems to me that many of the complaints on this group are voiced more
>-snip - 
>>
>>Perhaps. BUT ... its sure *terrible PR*. I'm shocked that Zeos
>>could permitt this to happend and CONTINUE to happen. Personally,
>- snip -

>Same here...  I'm currently shopping for 16 systems and Zeos was on the top 
>of the list from the reviews and ads I'd been compiling.
>That is until 2 days ago when I happened upon this group.  It takes a truly horrible
>experience to fully appreciate what bad customer service is like so I can 
>empathize with these customers.  My first (and last <g>) was with Insight last 
>year - the tale was much the same as the others here.  I don't think anything 
>could remove the taste I got, so any hint of the same causes me to run like hell.  
>IMO, no amount of PR can help an organization until the cogs and ineffectual managers 
>are cleaned out.



Listen folks, where are you going to go?  You read these horror stories about 
everyone.  Try getting through to some of these companies.  My brother (on my 
recommendation) bought a Quantex Pentium System.  The price is right and the 
machine is basically a decent box.  But try to get through to them - you 
can't.  Gateway's tech support is that way too.  IMHO you need tech support 
every now and again (probably when you first get the usint, when you add 
something or when something stops working).  But I suspect that the guy who 
spends more than an episode (meaning a few calls until a problem is 
resolved in toto) every two years trying to get through to tech support is not 
using his computer for computing.

I have a ZEOS Pentium and in the beginning (April) it had some problems, but 
since then, I haven't really needed to talk to them.  This week I got 
snared in the Intel-ZEOS finger pointing and had to wait 15-20 minutes to 
get ZEOS on the line.  So what?  It's not a regular part of my daily life.

Just a thought.


Jeff Forman