🚀 go-pugleaf

A couple of months ago I ordered a SCSI controller from them. On
placing the order I carefully verified with them that there was
a 30-day moneyback guarantee (sans shipping) in case of compatibility
problems.

It turned out that Murphy held sway, and I did have compatibility issues
with my motherboard for that particular SCSI card. I called them up
requesting a return. I was able to get through to Tech Support quite
promptly (except for the minor issue of it being a toll call). I
explained the situation to the Tech Support person; all he requested
of me was the motherboard brandname and my order number, and then he
promptly issued an RMA number for the return. I had my credit card
refunded in a matter of a couple of weeks; I did incur the back-and-forth
shipping charges, but that was the way the contract was structured in
the first place.

All in all I considered this a pleasant experience. They were courteous,
and fulfilled their part of the bargain completely. Your mileage might
vary, of course.

Asad@das.harvard.edu

Vince Giambalvo (vince@vince.math.uconn.edu) wrote:
: Does anyone know anything about this company, with giant size ads 
: in Processor. again technoland
:      Thanks
:        Vince