DON'T BUY FROM EPS!!

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2 total messages Started by martinez Tue, 20 Dec 1994 16:11

#105

Author: martinez
Date: Tue, 20 Dec 1994 16:11

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********** DON'T BUT FROM EPS TECHNOLOGIES !!!!!!!!!!!!! *****************

This is a warning to any of you who may be thinking of buying a system from 
EPS Technologies of South Dakota. Don't be deceived by their 6 page ad 
beginning on page 26 of January's Computer Shopper.  I ordered a 486-DX266 
system from them on Nov. 23rd and have had ** horrible problems ** with my 
order!

After complaining to the receptionist (can't get to anyone higher up) she
admitted that they have experienced major internal turmoil and have had to
fire a number of people on their small staff and are currently attempting
to cope with a crisis situation. She told me that what is left of their 
customer service staff is behind up to 5 days on returning calls, not
taking any incoming calls and are extremely behind on filling orders. Don't
believe them when they tell you they'll ship in 2-3 weeks - they'll push the
date way, way back later. Among the problems I experienced:

** Their sales staff failed to answer technical questions regarding components
   and never called back with an answer as they said they would.

** They failed to answer any of my 11 messages over the course of a week
   regarding changes to my order.

** They have gone ten days over due (and counting) on the arrival date for 
   my system.

** They never sent me an amended invoice to OK before shipment as is their
   policy.

** Hold times of over a half-hour on their 800 line.

********** DON'T BUT FROM EPS TECHNOLOGIES !!!!!!!!!!!!! *****************

Re: DON'T BUY FROM EPS!!

#104

Author: Paul Marxhausen
Date: Wed, 21 Dec 1994 15:52

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I don't dispute what happened to this guy: just wanted to say that we've made
EPS our prime vendor for Electrical Engineering Department pcs over the last
couple years, partly because of their responsiveness and great support.  I 
hope whatever's going on there now gets resolved: we've been very happy with
their product and service to date.  Breaking in a new vendor is a hassle . . .

| Paul Marxhausen | UN-L Engineering Electronics Shop |

--
paul marxhausen .... ....... ............. ............ ............ .......... 
 .. . .  . . . university of nebraska - lincoln .  . . .. . .  .. . . . . . . .
 .     .    .  .   .     .   .  .    .   .  .   .    .   .  grace .   .    .  . 
   .         .       .      .        .        .      .        .   happens .

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