🚀 go-pugleaf

I have had yet another bad experience with Zeos. This time with customer
service. As described in my previous posting (repeated below), I bought a
computer from Zeos who assured me it would work for my intended purpose.
When it would not work, I was given a RMA number and shipped the balance of
equipment back. (Product support already had my cpu.) Zeos received my
shipment on August 15th and they told me I would receive a check in 10 to
14 days. When I asked when my refund would arrive, I was told it would
arrive no later than the 31st. It has now been 24 days and customer service
can do nothing but apologize and tell me my check will be mailed Monday or
Tuesday.

My conclusion is: If you decide to buy from Zeos, pray that you have no
problems with your machine because their tech support and customer service
stink.

Originally posted August 9th to comp.unix.unixware,
comp.unix.sys5.r4, biz.zeos.general

>I just concluded a bad experience with Zeos. On June 1st I ordered a
>Pantera 90 package 3. This was after extended attemps to verify if Unixware
>would run on the system (with external cache). All inqiries were answered
>the same: "no problem" I received the system on June 27th and tried to
>install Unixware (V1.1) Of course it would not work. After working with
>tech support and product support for 2 weeks, I was told I needed to buy a
>SCSI card because the embedded SCSI chip was incompatible (-used Interrupt
>11 and Unixware expected Int 10 for an Adaptec 6360). I then asked product
>support to verify that this fix would work by testing the install on an
>identical system. A week later product support called me back and told me
>it worked fine. So on July 18th I ordered an Adaptec SCSI controller. It
>arrived on the 21st, I pulled the embedded SCSI chip, put in the SCSI card
>and tried to install Unixware with only a bit more success than before.
>After more discussions with product support, on July 27th, I sent the cpu
>box back to Zeos along with the Unixware install disks. Today, Aug 9th,
>after over a week of unreturned message, I was told that Unixware would not
>work on the Pantera 90 with the external cache.
>
>I can only conclude that product support lied when they said that they had
>tested it on an identical system. I assume this is the same reason that the
>product support technician (David Mortensen, ext 1579) has not returned a
>single call since they received the cpu. (Before, he at least returned one
>out of ten calls.)
>
>As a result of all this, I have wasted over a month trying to get a system
>running. I realize that Zeos' literature does not say that their systems
>run Unix but I did ask (repeatedly) before ordering.

--
| Leonard Cho       |     "The sign does not say a thing about    |
| cho@math.usf.edu  |      faster traffic keeping left."          |