Problems w/ GTWY 2000 486SX

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#18907

From: Deepak Malhotra
Date: Tue, 05 Jan 1993 15:42

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I recently purchased a Gateway 2000 486SX-33 Local Bus system. I also got
a Telepath modem/fax card with it. I would appreciate any help with the following
problems I have encountered so far - 
1) The computer just freezes (hangs) once in a while. It has happened
while playing games under Windows 3.1, a few times while using floppy drives and 
the modem with the QModem software (under MS-DOS). The only thing I can do after
that is reboot. 2) While using MS Word for Windows 2.1, the program crashed and I
was at the DOS prompt. There were no error messages. This happened 5-6 times 
within a few minutes. I was using a letter template.
I ran diagnostics (QAPlus) to test my hardware, specifically RAM, Hard Disk, CPU
and floppy drives. All tests passed. Does this mean I have software bugs? 
This is my first PC and I am not sure if the problems I have seen are common with
PCs. Any help will be highly appreciated. I tried calling Gateway, but their 
phones are always busy.
Thanks.

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From: malhotra@gemed (Deepak Malhotra)
Subject: Problems w/ GTWY 2000 486SX
Message-ID: <1993Jan5.154206.15936@mr.med.ge.com>
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Reply-To: malhotra@gemed.ge.com (Deepak Malhotra)
Organization: GE Medical Systems, Milwaukee,  WI
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Date: Tue, 5 Jan 93 15:42:06 GMT
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