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Article #18957

Re: Gateway IS Responsive!

#18957
From: Andrew BW Colfelt
Date: Thu, 21 Jan 1993 06:14
63 lines
2834 bytes
I ordered a 66V on Jan. 1, 1993, and was told that
systems were getting out in "about 3 weeks."
That put the receive date at Jan. 21, tomorrow.

My original configuration included upgrades to
Tower case, 256k cache, 2MB + RAMDAC for ATI,
CD-ROM drive, and Fax/Modem.

After reading here of horrific delays, I grilled my
sales rep about these delays, and my chosen
configuration.  She ONLY THEN admitted that
ALL of those things could contribute to delays
(esp. the cache, CD-ROM, and RAMDAC).  So I
asked if I could order these things before the
30-day 'grace' period expired, and still get the
"with system" price.  Yes.

So we re-worked the order to the stock configuration +
Tower and Fax/Modem (you can't get Towers, except "with
system," and the Fax/Modem was not expected to be a
problem).

Well, this friggin' company sent my machine one day
EARLY!  I can't believe it!  This is highly irresponsible
behavior, of which I do not approve, and I will notify
the company of as much IN WRITING.

This has caused me MANY problems.

1. I had to give up all the hard work I did preparing
	myself for a long delay.
2. UPS came while I was at work, and I got home too
	late to go pick it up.
3. I probably won't even have the cashier's check ready
	by tomorrow for the C.O.D. portion I need to pay
	to bring the sucker home.
4. I have to go to bed tonight, knowing that the sucker
	is scarcely 3 miles away, sitting in a cold UPS
	warehouse, inside its cow-spotted box, catching
	ridicule from all the employees.
5. I had to jump through many hoops to get the direct, local
	UPS warehouse number to speak with a local employee.
	When I made arrangements for the final transaction,
	I specified that the shipment was from a company
	called Gateway 2000.  He asked if it was in the
	boxes that look like cows.  I said, no, that's not a
	cow, that's my baby and you better wash your hands
	before touching it.
6. I lost one whole day's worth of interest on my money, which
	SHOULD HAVE been sitting in my account that day.
7. I have to endure a whole 'nother day (at least) of this
	piece-of-sh*t, slow-as-a-pig, worthless-proprietary-MCA,
	good-for-nuthin' PS/2 55sx.


I'm pissed about Gateway's shipping practices.


-- 
Andrew          
Colfelt@ucsu.Colorado.EDU

I got a Gate-way, and-you-don't-have-one.
Technical Details
Message-ID: <1993Jan21.061434.26602@ucsu.Colorado.EDU>
Path: arc1-ca.pugleaf.net!sparky!uunet!zaphod.mps.ohio-state.edu!magnus.acs.ohio-state.edu!usenet.ins.cwru.edu!agate!ames!purdue!yuma!csn!boulder!ucsu!colfelt
References: <93020.132821JCT3@psuvm.psu.edu>

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From: colfelt@ucsu.Colorado.EDU (Andrew BW Colfelt)
Subject: Re: Gateway IS Responsive!
Message-ID: <1993Jan21.061434.26602@ucsu.Colorado.EDU>
Organization: University of Colorado, Boulder
References: <93020.132821JCT3@psuvm.psu.edu>
Date: Thu, 21 Jan 1993 06:14:34 GMT
Lines: 63