Article View: comp.sys.ibm.pc.hardware
Article #19041Re: Gateway opinions
From: Jon Pastor
Date: Thu, 21 Jan 1993 22:00
Date: Thu, 21 Jan 1993 22:00
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> The only other problem is the Customer Service Dept, when checking on the > status of an order. Usually you don't get through, and only once in while > do they call back. I assume the reason being, is many people call 2-3 times > / day, or every few days until they get through. The number of duplicate > callers must be high. THIS IS WHERE THEY NEED MORE EFFORT, yet I am sure My sales rep told me, when I called him in frustration because I couldn't get through to Cust Service, that they had some people calling every HOUR to check on their orders as Christmas approached.
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Newsgroups: comp.sys.ibm.pc.hardware Path: arc1-ca.pugleaf.net!sparky!uunet!gatech!udel!gvls1!prc.unisys.com!pastor From: pastor@prc.unisys.com (Jon Pastor) Subject: Re: Gateway opinions Message-ID: <1993Jan21.220053.28765@VFL.Paramax.COM> Sender: pastor@athansor (Jon Pastor) Nntp-Posting-Host: athansor Organization: not much... References: <1993Jan20.194613.52831@ns1.cc.lehigh.edu> Date: Thu, 21 Jan 1993 22:00:53 GMT Lines: 9