🚀 go-pugleaf

In article <41929@unix.SRI.COM> wallcave@updike.sri.com (Steve Wallcave) writes:
>I ordered a Gateways 4DX-33V on October 21 and was promised a 3-4 week
>delivery. It is now past the 11th week after I ordered the system and it 
>has not been built.

I ordered the same machine, as was promised a 2.5 week delivery, and the 
machine was on my doorstep in 3 weeks.  Since this was also in late october,
your story sounds hokey to me.

>
>I have been working with customer service to get the computer shipped. 
>(after wasting hours of time dialing, redialing and being put on hold)
>Customer service is polite but powerless to get it shipped.
>

understandably


>I ordered the system with many options, a fax/modem, soundcard, tape backup
>and a CD-rom. The main problem appears that not all of the parts are in 
>stock at the same time. At various times they have been out of the tape backup,
>motherboard, the sound card, and the CD-ROM. Since Gateway does not seem to
>set aside parts to put in a system, a system like the one I ordered can take
>a long time to get built. 
>

I got the fax modem, the 340Mb hd, and 16 Mb of ram, and it was not a problem,
I also bought the monitor seperately

>They also will not ship parts to you later. They allow you to cancel parts and
>then charge more to order them separately.
>

It is too bad that you had such a bad experience, because I have never heard
of anyone waiting 11 weeks for gateway, although I have had similar experiences
with startups such as occidental.

Mike
I really like my 486-33V, even though the ultra pro lb isn't the fastest 
thing on the market anymore.
gilem@rpi.edu